Benjamin Dinh
San Jose,California
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
7
7
years of professional experience
Work History
cO - OWNER
Lilac Café LLC
01.2023 - Current
- As the owner of a coffee shop, I tracked monthly sales to generate reports for business development planning, ensuring efficient use of time and employee productivity by consolidating data, payroll, and accounting programs into centralized systems
- I assessed my team’s skills to make informed decisions about promotions and additional training, and worked closely with different team members to develop creative product positioning strategies
- In my role, I streamlined communication and information sharing within the team, and resolved financial discrepancies by auditing quotes, production costs, and material budgets against bank reconciliations
- I managed financial controls to minimize risks and directly oversaw key team members and managers
- I engaged customers in meaningful conversations to understand their needs and preferences
- I delegated tasks to my staff, set priorities and goals, and provided leadership and mentoring to new employees, ensuring they understood various company programs
- I built and maintained strategic relationships with clients, organized events and catering, and contributed ideas to enhance our marketing and advertising efforts to better connect with our community and customers.
Team Supervisor
Immersive Gamebox
09.2022 - Current
- My role involves jump-starting gaming gear and performing a range of IT tasks, from minor to major, depending on the issues at hand
- I educate customers on our products, highlighting key differences between games and explaining how our company stands apart from the metaverse
- When problems exceed my IT skills, I communicate with our personal tech team for resolution
- I bring enthusiasm to my work in this unique gaming company, welcoming all visitors to the space and hosting and monitoring teams throughout their experience
- I ensure that all areas are clean and presentable, keep up to date with bookings and queries, and maintain the equipment and technology
- Additionally, I answer visitor inquiries and promote the experience to passers-by, while cooperating and communicating with other venue staff and the wider team
- I am responsible for opening or closing the venue and support venue management in leading and developing the team
- I also follow Health & Safety procedures, including Covid-19 protocols, to ensure a safe environment for all.
Community Service Volunteer
CommUniverCity
01.2023 - 05.2023
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Enhanced local environment through regular neighborhood cleanups and beautification projects.
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Developed communication strategies to promote charity events.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Creative ideas and planning workshops for community and young children to attend and learn
- Workshops and community engagement for young children to explore city of San Jose
Team Lead
Marketsource
02.2019 - 02.2020
- I delegated daily tasks to team members to optimize group productivity and monitored their progress, enforcing deadlines
- I counted inventory, resolved discrepancies, and completed paperwork to maintain system accuracy
- Following staffing strategies, I achieved production goals and rotated through various stations based on team needs
- I conducted thorough quality checks to verify conformance to specifications and created and distributed monthly, quarterly, and annual performance reports to management
- I possess vast knowledge in the electronics and tech industry, informing and advertising our main position
- I assist guests with tech-related items and support, activate phones through carriers, and maintain customer knowledge
- I consistently run an Excel sheet for inventory and manage our personal store site
- Developing and connecting strong relationships with customers and business partners is a key part of my role
- I work closely with vendors, keeping them informed about product news, and manage the station, filing orders or forms for shipment back to the warehouse and stocking office equipment
- I attend general meetings with district managers both on-site and on-call to ensure stores are up to date and ready to work
- I close sales on phone plans and internet services for both customers and business workers
- Providing excellent customer feedback and implementing changes to enhance satisfaction is a priority
- I am self-learned, self-taught, and operate as an independent manager within the workstation
- Additionally, I have the ability to make cold calls when needed and am proficient in using the company's Salesforce platform.
Store Manager
Beibay Tea & Ramen
02.2017 - 12.2018
- I oversee daily operations of the store, ensuring smooth and efficient service as well as manage and schedule staff, assigning duties and shifts to optimize productivity
- I train, supervise, and mentor employees, providing ongoing feedback and support
- By monitoring inventory levels, ordering supplies, and managing stock, I prevent shortages or overstock
- I ensure quality control of all beverages and food items, maintaining consistency and standards
- Handling customer inquiries, complaints, and feedback is a key aspect of my role, ensuring excellent customer service
- I develop and implement marketing strategies to attract and retain customers
- Maintain the cleanliness and organization of the store, including the dining area, kitchen, and restrooms
- I manage financial transactions, including cash handling, daily sales reports, and bank deposits
- I conduct regular staff meetings to communicate policies, procedures, and updates
- Ensuring compliance with health and safety regulations, including food safety and sanitation standards, is a priority
- I analyze sales data and customer feedback to identify areas for improvement and growth
- I implement cost control measures to maximize profitability
- I coordinate and oversee promotional events and special offers
- Developing relationships with suppliers and negotiating contracts for goods and services is part of my responsibilities
- I handle administrative tasks, including payroll, scheduling, and employee records
- I foster a positive work environment and team culture, encouraging collaboration and high performance
- Staying up to date with industry trends and innovations, I incorporate new ideas to enhance the business
- I ensure equipment is well-maintained and arrange for repairs or replacements as needed.
Education
Bachelor of Arts - Communications
San Jose State University
San Jose, CA05.2023
Associate of Arts - Communications
De Anza College
Cupertino, CA06.2020
Skills
- Budget Control
- Recruitment and Hiring
- Customer Service Management
- Administrative Management
- Team Leadership
- Sales Tracking
- Business Leadership
- Staff Scheduling
- Training Management
- Performance Assessment
- Problem Anticipation and Resolution
- Decision Making
- Goal Setting
- Originality and Creativity
- Marketing Strategies
- Strategic Planning
- Sales Strategies
- People Skills
- Critical Thinking
- Customer Service
- Active Listening
- Supervision & Leadership
- Management Team Building
Accomplishments
- Achieved high foot traffic results through the means of reviews. Goal of 1000+ reviews within four months. Fastest pace of all venues currently opened
- Achieved top three highest revenue within the company standing as the smallest venue amongst the thirty venues that are opened
- Achieved top three highest customer return rate within the company standing as the smallest venue amongst the company
- Created a tasting event and single-handedly brought in over a thousand guests to attend with no marketing tools or overhead cost, only via word of mouth.
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Community Service Volunteer
CommUniverCity
01.2023 - 05.2023
cO - OWNER
Lilac Café LLC
01.2023 - Current
Team Supervisor
Immersive Gamebox
09.2022 - Current
Team Lead
Marketsource
02.2019 - 02.2020
Store Manager
Beibay Tea & Ramen
02.2017 - 12.2018
Bachelor of Arts - Communications
San Jose State University
Associate of Arts - Communications
De Anza College
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