BENJI RUSSELL
Slidell,La
Summary
Experienced Senior claim professional with 9 years' experience in insurance policies, claim management and full file ownership. Senior claims specialist with a demonstrated history of working in the insurance industry. Strong finance professional, skilled in Property & Auto Insurance, Customer Service, Microsoft Word, and Business Process Improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Catastrophe Property Field Adjuster II
Liberty Mutual Insurance Co
01.2023 - Current
- Travel throughout the country investigating onsite property loss associated with natural disaster, including water loss, hurricane, hail, and wind events on 14–21-day deployments
- Act as an expert reading insurance policies, professional advising of policy coverages while maintaining integrity throughout the process
- Maintain 4:4 closure rating onsite daily maintaining 100% in peer-to-peer comparison
- Deliver exceptional customer service by providing efficient, timely, and accurate estimates with onsite settlement and payments to customers
- Openly communicate with contractors to negotiate pricing difference, reviewing, and handling incoming supplements and assessing losses well above $100,000
- Collaborate with internal teams and external partners to streamline claims processes and improve operational efficiency, building relationships.
- Developed strong relationships with local contractors, expediting repair work for policyholders and resulting in faster claim resolutions.
Senior Bodily Injury Adjuster III
Allstate Insurance Co
07.2018 - 01.2023
- Conducted in-depth investigations of rideshare incidents to establish liability, achieving a resolution rate of 85% within 48 hours; streamlined the documentation process, enhancing claim processing efficiency by 40%. Successfully closed over 1,500 bodily injury claims, with a settlement rate of 75% per quarter
- Negotiate settlements with claimants and their attorneys, achieving fair and equitable outcomes
- Provide detailed reports and documentation to support claim decisions, ensuring compliance with company policies and legal requirements
- Mentored trained and guided new adjuster into their roles helping improve workflow efficiency
- Backup for leadership in time of absence answering complaint calls and delegating task
- Review claims and apply as appropriate CWP for claims
- Collaborate with medical professionals to understand injury implications and long-term impacts on claimants to extend appropriate and fair settlements
- Prioritize and evaluate claims, based on degree of injury from severe to moderate
- Provide evidence to assist in arbitration cases reviewed by third parties to defend insured
- Maintained an average inventory caseload pending of 60-70 below target range of 150-190.
Total Loss Representative
Allstate Insurance Co
08.2015 - 07.2018
- Intake total loss claims making contact providing loss settlements issuing payments with 25,000 in authority
- Utilized as floater to assist in back flow areas assisting all leaders, providing administrative support as well as intaking claims inventory and distribution of daily workload
- Led successful salvage projects by efficiently gathering necessary data reports, resulting in a notable 10% reduction in adjuster workload, optimizing operational productivity
- Assist Central Dispatcher with the displacement of unassigned claims using excel BOE report
- Produce and managed daily Revenue Report and data entry of claim assignments schedule on BOE report
- Identified possible fraud or suspicious claim activity for SIU referrals as well as opportunities for subrogation referrals
- Efficiently managed office rental arrangements for a team of 10 adjusters, resulting in increase in overall adjuster productivity, as well as maintained rapport with vendors to facilitate and document progress
- Prepared and managed comprehensive total loss reports, overseeing special project specifications to enhance overall efficiency and accuracy
- Demonstrated versatility by skillfully handling large loss claims including, fire and theft losses, providing valuable support to the team.
Education
Associates - Business Management and Administration
Delgado Community College
New Orleans12.2018
Skills
- Excel, Word, Access, PowerPoint
- Google Suite
- Project Management
- Damage Assessment
- Property Inspection
- Policy Interpretation
- Problem-Solving
- Time Management
- Organizational Skills
- Team Leadership
- Adaptability and Flexibility
- Relationship Building
- Claims Evaluation
- Coaching and Mentoring
- Negotiation
Certification
- Licensed Property & Casualty Adjuster
Additional Information
Allstate Leadership and Development –September 2021 – January 2023
Successfully completed 12-month program focused on Executive leadership topics and hands on learning such as strategy, peer to peer engagement, decision-making, crisis management, communication, negotiation, and personal and organizational transformation.
RCPS Committee -January -2021-January 2023
Successfully round tabled issued on different subject matter areas where change can improve the overall quality of day-to-day claim handling experiences for frontline adjusters with priority on improving adjuster efficiency, organizational desk management, and customer service
Timeline
Catastrophe Property Field Adjuster II
Liberty Mutual Insurance Co
01.2023 - Current
Senior Bodily Injury Adjuster III
Allstate Insurance Co
07.2018 - 01.2023
Total Loss Representative
Allstate Insurance Co
08.2015 - 07.2018
Associates - Business Management and Administration
Delgado Community College
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