Benjie Gallardo
Schaumburg,IL
Summary
Dynamic Front Office Manager with a proven track record showcasing expertise in project management and exceptional leadership skills. Elevated operational efficiency and team productivity through strategic process improvements and effective staff mentoring. Excelled in database management and fostering seamless interdepartmental communication, significantly enhancing customer service standards.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Herrington Inn & Spa
Geneva, IL
02.2022 - Current
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Oversaw payroll preparation and administration for staff.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Achieved above 85% of GSTS score.
- Prepared and analyzed financial reports to inform budgeting and financial planning.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Evaluated current processes within the hotel environment to identify areas for improvement.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Managed cash intake with high accuracy and prepared daily bank deposits.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Led staff training sessions to improve service quality and operational skills.
- Facilitated communication between departments to ensure seamless operations.
- Ensured that customer service standards were met or exceeded at all times.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
Front Office Manager
Holiday Inn Schaumburg
Schaumburg, IL
01.2020 - 02.2022
- Responsible for interviewing, hiring, training, and motivating team members to ensure absolute guest satisfaction.
- Review daily operations procedures to adhere to all productivity and service standards.
- Created and implemented checklists to attain optimum levels of efficiency and productivity.
- Achieved an 85% benchmark on our GSTS score on a quarterly basis.
- Awarded the hotel by Hotels.com as the Best Hotel for 2021.
- Respond to all 'Guest Relations' issues through various channels.
- Participate in the weekly "Revenue Meeting" with the GM and D.O.S.
- Participate in taking shifts with GM at the height of the Covid-19 pandemic.
Education
Some College (No Degree) - Nursing
Ambria College
Hoffman Estates, ILSkills
- Revenue Management
- Effective Communication Abilities
- Critical Thinking
- Operations Analysis
- Policy and procedure modification
- Project management
- Strong leadership
- Customer and Personal Service
- Team management
Timeline
Front Office Manager
Herrington Inn & Spa
02.2022 - Current
Front Office Manager
Holiday Inn Schaumburg
01.2020 - 02.2022
Some College (No Degree) - Nursing
Ambria College
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