Benjiman Stanley
Sierra Vista,AZ
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Department Manager
Lowe's Home Improvement
Marble Falls, TX
11.2023 - 03.2026
- Managed high-pressure sales seasons with limited staff by prioritizing tasks and optimizing workflow to maintain service levels.
- Designed effective sales floor plans and layouts to enhance product visibility and customer engagement.
- Resolved customer complaints promptly, fostering high levels of customer satisfaction and loyalty.
- Developed strong relationships with customers through personalized interactions resulting in increased repeat business
- Excelled in maintaining a safe, clean, fully stocked department.
- Maintained a clean and organized store environment that enhanced the overall shopping experience for customers
- Delegated specific responsibilities to team members to complete projects on time.
Server
Buffalo Wild Wings
Shawnee, OK
10.2020 - 03.2021
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
- Took food and drink orders from patrons and entered into POS system with high accuracy
- Collaborated with kitchen staff to deliver meals promptly while ensuring quality standards
- Collaborated with kitchen staff to ensure timely delivery of meals while maintaining high quality standards
- Handled cash transactions accurately using cash registers or handheld devices, following company policies
Personal Care Assistant
May's Plus
Shawnee, OK
02.2020 - 09.2020
- Supported physically challenged patients to enhance their daily living experiences while maintaining daily jobs
- Maintained detailed records of client progress and medication administration to ensure accurate care
- Provided emotional support and companionship, fostering improved mental health and well-being
- Performed light housekeeping duties such as laundry, cleaning, and organizing living spaces
Cook/Assistant Manager
Ken's Pizza
Chandler, OK
05.2019 - 09.2019
- Prepared and maintained buffet setup during service hours to ensure food availability.
- Trained and supervised a team of staff members, providing guidance and support to ensure high-quality service
- Prepare and maintain the buffet.
- Read orders from customers and serve patrons at counters or tables.
- Resolved customer inquiries, complaints, and special requests promptly to enhance customer satisfaction
- Coordinated daily food service operations to maintain an efficient workflow
- Trained and supervised staff, offering guidance to uphold high-quality service standards
Call Agent
Teleperformance
Sierra Vista, AZ
01.2018 - 12.2018
- Facilitated resolution of customer inquiries and addressed financial needs for Toyota Financial Services, enhancing customer satisfaction.
- Handled inbound customer inquiries regarding various services and products, ensuring timely and accurate responses.
- Resolved customer complaints through effective communication and problem-solving, leading to improved customer retention.
- Documented customer interactions accurately in the CRM system for future reference.
Crew Member
TNT Landscaping
Stillwater, OK
01.2018 - 12.2018
- Executed yard maintenance tasks, including mowing and weed whacking, to enhance overall yard appearance.
- Assisted in planting and caring for trees, shrubs, and flowers with attention to detail.
- Collaborated with team members to ensure timely completion of landscaping tasks.
- Coordinated with team members to achieve timely completion of landscaping tasks.
Crew Member
Fire House Subs
Stillwater, OK
01.2018 - 12.2018
- Performed various duties as part of daily operations. Prepared sandwiches to customer specifications, maintained cleanliness behind line and dining area, and ensured sufficient ice supply in coke machine.
- Assisted in landscape design and installation for residential and commercial projects, contributing to project aesthetics and functionality.
- Operated landscaping tools and equipment safely and efficiently during service delivery.
- Collaborated with team members to uphold high-quality standards in project execution, enhancing overall customer satisfaction.
Maintaince worker
Karsten Creek Golf Club
Stillwater, OK
03.2021 - 11.2023
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Maintained cleanliness and organization of golf course facilities and equipment.
- Operated forklifts and other heavy machinery to load and unload materials.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Assisted in setting up events and tournaments for members and guests.
Education
High school or equivalent -
Skills
- Retail operations
- Inventory management
- Store operations
- Product knowledge
- Restaurant management
- Project oversight
- Team coordination
- Supervising experience
- Management
- Leadership
- Time management
- Customer engagement
- Customer service
- Cash handling
- Data entry
- Google Docs
- Computer skills
- Organizational skills
- Professional ethics
- Communication skills
- Employee relationship building
- Typing
Certification
Driver's License, 09/01/22, 09/01/26
Additional Information - Authorized To Work
US for any employer
Timeline
Department Manager
Lowe's Home Improvement
11.2023 - 03.2026
Maintaince worker
Karsten Creek Golf Club
03.2021 - 11.2023
Server
Buffalo Wild Wings
10.2020 - 03.2021
Personal Care Assistant
May's Plus
02.2020 - 09.2020
Cook/Assistant Manager
Ken's Pizza
05.2019 - 09.2019
Call Agent
Teleperformance
01.2018 - 12.2018
Crew Member
TNT Landscaping
01.2018 - 12.2018
Crew Member
Fire House Subs
01.2018 - 12.2018