BENJY PHANOR
Miami,FL
Summary
Detail-oriented Security professional with a strong background in safety and customer service. Skilled in fostering secure environments and enhancing guest experiences. Eager to leverage expertise as a Security Officer, Security Supervisor, or Front Desk Agent to support organizational goals.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security
Miami, USA
07.2023 - Current
- Monitored CCTV and responded to potential threats, enhancing overall security
- Patrolled premises to ensure safety and deter potential incidents
- De-escalated conflicts to maintain a controlled environment
- Trained new staff on procedures and expectations, fostering a knowledgeable security team
Operations Supervisor
Longport Aviation Security
Haiti
12.2020 - 05.2023
- Evaluated operations to improve efficiency and overall performance
- Managed scheduling and payroll updates, ensuring accuracy in daily operational reporting
- Assigned staff positions and led shift briefings to align team objectives with operational needs
- Documented incidents/accidents and coordinated crisis management efforts to maintain workplace safety
Front Desk Agent
Longport Aviation Security
Haiti
12.2018 - 12.2020
- Delivered exceptional customer service, boosting guest satisfaction scores.
- Managed check-ins and check-outs efficiently, enhancing operational flow.
- Addressed guest inquiries promptly, contributing to guest loyalty and encouraging repeat visits.
- Established rapport with customers through effective communication, enhancing guest experience.
Education
AS - Respiratory Care
Miami Dade College
Miami05-2027
Diploma - Economy
University of State
Haiti01-2018
Skills
- Security Procedures
- Access Control
- Risk assessment
- Investigation
- Interview
- Computer literacy
- Project management
- Problem-Solving
- Teamwork
- Client interaction
- Customer service
- Strong Communication
- First aid and CPR certified
Languages
- Creole
- French
- English
- Creole
- French
Timeline
Security Officer
Allied Universal Security
07.2023 - Current
Operations Supervisor
Longport Aviation Security
12.2020 - 05.2023
Front Desk Agent
Longport Aviation Security
12.2018 - 12.2020
AS - Respiratory Care
Miami Dade College
Diploma - Economy
University of State