Benjamin Shum-Kustanovich
Basking Ridge
Summary
Dedicated support specialist with extensive experience in delivering high-quality customer service in fast-paced environments. Expertise in resolving inquiries and issues efficiently while communicating effectively across various channels. Strong problem-solving skills and attention to detail ensure positive customer experiences and seamless collaboration with cross-functional teams.
Overview
13
13
years of professional experience
Work History
Team Member
Whole Foods Market
12.2018 - Current
- Delivered prompt, customized support for bakery orders, actively troubleshooting customer issues and collaborating on solutions.
- Partnered with team members to ensure efficient workflow and timely completion of bakery tasks.
- Resolved product or order issues quickly and diplomatically, reinforcing company standards for quality and responsiveness.
Shift Supervisor
Starbucks Coffee Company
09.2013 - 12.2018
- Maintained accurate shift reports and logs to help store management track issues and identify training needs.
- Strategically resolved real-time service issues during peak hours, ensuring smooth operations through effective team coordination.
- Resolved real-time service issues during peak hours to ensure smooth operations through effective team coordination.
Education
Bachelor of Science - Human-Computer Interaction
New Jersey Institute of Technology
Newark 05.2001 -
Skills
- Frameworks/Libraries: Bootstrap, NextJS, ReactJS
- Languages: HTML, CSS, Javascript, Python, Java
- Tools & Systems: Git, Github, Microsoft Office Suite
- Design: Axure, Figma, Milanote
- Collaboration: Miro
Timeline
Team Member
Whole Foods Market
12.2018 - Current
Shift Supervisor
Starbucks Coffee Company
09.2013 - 12.2018
Bachelor of Science - Human-Computer Interaction
New Jersey Institute of Technology
05.2001 -