Benna Brown
Arlington
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Guest Service Advocate
Super Target
02.2016 - 12.2021
- Trained as a GSA, evaluated performance of hourly front-end associates
- Responsible for accounting, book-keeping, office operation, and accountability
- Responsible for being excellent in customer service to internal and external customers
- Won many contests in getting red card applications in and speaking of Target Circle.
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Telephone Banker
Union Bank
01.2019 - 04.2020
- Informing customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications utilizing banking software to complete tasks.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
- Navigated complex customer issues, escalating to appropriate departments when necessary.
Health Department Representative
FORTUNA BMC
03.2021 - 03.2023
- Answering customer questions and inquiry about application
- Notating the conversation on the customers’ invoice in a practical and concise manner
- Use questioning and listening skills that support effective telephone communication.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Health Concierge Member Services
Aetna
01.2022 - 09.2023
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Resolved conflicts and addressed concerns promptly, fostering a positive environment for patients and staff alike.
- Coordinated care between multiple departments for seamless transitions and optimal patient support.
- Conducted outreach initiatives to raise awareness of available services within the community, increasing program participation rates.
- Facilitated communication between patients and medical professionals, ensuring clarity and understanding for all parties involved.
Education
High School Diploma -
Master's Learning Institute
Fort Worth, TX06.2013
Skills
- Insurance Verification
- Data entry proficiency
- Customer Assistance
- Call Center Operations
- Problem-Solving
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Caring and Empathetic
- Active Listening
- Patient Education
References
- Tawania Taylor, GSTL, Super Target, 469-348-2100
- Dominak Gutierrez, Customer Service Rep, Fortuna BMC, 210-462-3480
- Jazlynn Howard, Human Resources, HBB, 612-607-9797
Timeline
Health Concierge Member Services
Aetna
01.2022 - 09.2023
Health Department Representative
FORTUNA BMC
03.2021 - 03.2023
Telephone Banker
Union Bank
01.2019 - 04.2020
Guest Service Advocate
Super Target
02.2016 - 12.2021
High School Diploma -
Master's Learning Institute
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