Michael Wilson
Midlothian,VA
Summary
Motivated construction laborer, committed to learning and implementing skilled trades, and meeting customer needs, services, sales, and operations. is committed to learning new skills and has a track record of effectively managing projects and exceeding expectations. He excels in communication, problem-solving, and building strong working relationships. Additionally, he has a history of achieving recognition for his sales performance and fostering positive team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Appointment Setter
Nusun
Indio, California
02.2025 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered customer inquiries regarding appointment setting procedures.
- Maintained accurate records of all customer interactions and transactions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
HVAC Consultant
Service Experts
Capitol Heights, MD
02.2023 - 09.2023
- Worked closely with human resources to support employee management and organizational planning.Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Determined consumer needs to provide products and services appealing to larger market.
- Identified needs of customers promptly and efficiently.
Bankcard Specialist
Allianz Global Assistance
Richmond, VA
02.2022 - 09.2022
- Assisted customers with initiating claims
- Trained in People Soft and Cisco Finesse
- Associated with Collision Damage Waver Benefits
- Travel Insurance Specialist
- Assisted in developing strategies to increase customer satisfaction levels.
Sales Liaison
ASPCA
Richmond , VA
01.2021 - 07.2021
- Prepared detailed reports of sales activity for management review.
Manager
Respected Roots
Hanover, MD
01.2021 - 06.2021
- Sales
- Customer Service
- "Salesman of the month" for 4 Consecutive months
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
Bachelor of Business Administration - Entrepreneurial Management
Virginia Union University
Richmond, VA05-2025
Diploma - Operations Management (Ops)
Alison
Online 04-2025
Diploma - International Finance
Alison
04-2025
Skills
- Forklift
- Materials Handling
- Order Picker
- RF Scanner
- Shipping & Receiving
- Lawn Care
- Mowing
- Construction
- Sales
- Customer service
- Retail sales
- Cooking
- Driving
- PeopleSoft
- Bank Card Services
- Marketing
- Accounting
- Warehouse Experience
- Delivery Driver Experience
- Landscape Maintenance
- Statistics
- Corporate finance
- Financial concepts
- HVAC Consultant
Certification
1. Essentials of Information Technology Technician Skills
2. SE Masters Class HVAC STEP1 (Consultant)
3. CPR, AED, and First Aid
4. International and Strategic Human Resources Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Proficient, 12/01/21
- Influencing and negotiating with customers, Proficient, 12/01/21
Timeline
Appointment Setter
Nusun
02.2025 - Current
HVAC Consultant
Service Experts
02.2023 - 09.2023
Bankcard Specialist
Allianz Global Assistance
02.2022 - 09.2022
Sales Liaison
ASPCA
01.2021 - 07.2021
Manager
Respected Roots
01.2021 - 06.2021
Bachelor of Business Administration - Entrepreneurial Management
Virginia Union University
Diploma - Operations Management (Ops)
Alison
Diploma - International Finance
Alison