Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Bennett Dubrow

Rockville,MD

Summary

Team-oriented professional with experience in customer service and logistics management. Proven track record of improving customer satisfaction through quality-focused service. Committed to continuous learning and adapting to new challenges.

Overview

8
8
years of professional experience

Work History

Sports Broadcaster

Sea Gull Sport Network
Salisbury, Maryland
08.2018 - 08.2020
  • Delivered live commentary during sporting events for Sea Gull Sport Network.
  • Collaborated with production team to create engaging broadcast segments.
  • Researched team statistics and player performance for accurate reporting.
  • Conducted research into historical facts about teams or players for use in broadcasts.
  • Worked closely with producers to ensure that broadcasts were visually appealing.
  • Analyzed game statistics to determine the most pertinent information to report on during a broadcast.

Baseball Camp Instructor

Ripken Baseball
Aberdeen, Maryland
04.2022 - 09.2022

This was a travelling job sponsored by Chevrolet with 40+ community fields and professional fields as sites for clinics. Campers were aged 6-13.

  • Instructed young athletes in baseball fundamentals and techniques.
  • Developed engaging practice plans for skill development and team building.
  • Assisted with setting up equipment prior to each session.
  • Ensured that all rules were followed by all participants at all times.

Customer Service Representative

Xometry
Bethesda, Maryland
09.2023 - 03.2026
  • Assisted customers with order updates and logistics inquiries, including customs issues and shipping delays.
  • Created shipping labels for international and domestic shipments, ensuring compliance with regulations.
  • Collected customs information from customers for international orders, addressing queries about company policies.
  • Worked on Customer Service Assurance team to guarantee timely assistance from all team members.
  • Consistently met target metrics and KPIs, demonstrating commitment to performance standards.
  • Trained new hires on operational procedures, showcasing a comprehensive understanding of the role.
  • Gained knowledge of manufacturing technologies, including 3D printing, CNC machining, injection molding, and sheet cutting.
  • Led compliance efforts for Tesla shipments to ensure adherence to shipping and receiving policies.

Activities Assistant

Brandywine Assisted Living
Potomac, Maryland
05.2021 - 01.2022
  • Organized daily activities for residents to promote engagement and social interaction.
  • Led daily group exercises to enhance physical wellness among residents.
  • Communicated effectively with residents to understand their preferences and needs.
  • Kept activities spaces organized, clean and tidy.
  • Facilitated group activities such as bingo, arts and crafts, cooking classes.
  • Provided one-on-one assistance with activities for those who needed it.

Education

High School Diploma -

Richard Montgomery High School
Rockville
05-2018

Skills

  • Order processing
  • Customs compliance
  • Shipping logistics
  • Data entry
  • Quality assurance
  • Customer relationship management
  • Proficient with Salesforce, Microsoft Excel, and Google Sheets
  • Effective communication
  • Conflict management
  • Problem resolution
  • Attention to detail
  • Team collaboration

The Numbers:

  • Have solved over 5,000 tickets

Languages

English
Native/ Bilingual

Timeline

Customer Service Representative

Xometry
09.2023 - 03.2026

Baseball Camp Instructor

Ripken Baseball
04.2022 - 09.2022

Activities Assistant

Brandywine Assisted Living
05.2021 - 01.2022

Sports Broadcaster

Sea Gull Sport Network
08.2018 - 08.2020

High School Diploma -

Richard Montgomery High School
Bennett Dubrow