Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bennett Shults

Knoxville,TN

Summary

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams, and alone, to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving. Devoted to continuous optimization of day to day operations.

Overview

2
2
years of professional experience

Work History

Service Technician

Industrial Steam Cleaning
05.2024 - 12.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Worked on communication between team members in different applications to insure a safe and effective workspace.
  • Provided safe transportation to other team members in a timely manner to various job sites, in and out of state.
  • Safely mixed and worked with various toxic and corrosive chemicals, in order to insure safety to myself and other team member. While also minimizing the risk to our customers equipment and property.
  • Worked overtime to insure the safety of the company's equipment in order to protect fellow team mates as well as better utilize on-job time.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Department Head

Elder Ace Hardware
10.2023 - 02.2024
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
  • Mentored junior team members, providing guidance and support to foster professional growth and success.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Improved customer satisfaction through engaging conversation and proactive problem-solving measures to help leave the customer satisfied.
  • Counseled contractors and businesses on types and uses of different products, to help leave both them and their customers satisfied.

Tree Specialist

Green Rock Tree Service
05.2023 - 07.2023
  • Followed all company policies and procedures to deliver quality work.
  • Upheld strong client relationships through consistent communication and attentive service.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Maintained and cleaned all of our equipment to help ensure a safe and functional work environment.
  • Strived to prevent any unwanted damage or debris by open communication with the crew and customers.

Education

GED -

Chattanooga State Community College
05.2023

Skills

  • Operational planning
  • Customer satisfaction
  • Order management
  • Employee relations
  • Safety and security
  • Retail management
  • Problem-solving
  • Organization
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Equipment troubleshooting

Timeline

Service Technician

Industrial Steam Cleaning
05.2024 - 12.2024

Department Head

Elder Ace Hardware
10.2023 - 02.2024

Tree Specialist

Green Rock Tree Service
05.2023 - 07.2023

GED -

Chattanooga State Community College

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