Bennetta Carter
Montgomery,AL
Summary
My objective is to become a team player and gain more experience in the csr management field. I am a self starter and self-motivator and my goal is to direct major projects and manage personnel while continually honing the skills and knowledge I already possess.
Overview
22
22
years of professional experience
Work History
Office Worker
Aramark (Huntingdon College)
08.2010 - Current
- Act in the absence of a supervisor to address concerns and needs of employees, including answering questions about payroll, time sheets, insurance and work schedules
- Data Entry
- Review Transaction Detail Reports daily for accuracy of our accounts
- Check daily trial balance for any past due unpaid invoices (AR)
- Gather monies, deposits and other transactions on Monday, Wednesday, and Friday for Brinks pickup, ensuring accuracy of account information
- Enter register sales in MRS daily
- Enter any invoices into Managers Toolkit
- Check account payable for statements to be paid
- Gather payroll checks and distribute to employees according to company policy
- Contact Info: Aramark (Huntingdon College)1500 E
- Fairview Ave334-833-4488
Assembler
STERIS
03.2010 - 05.2010
- Assembled hospital beds, tables, and chairs
- Packed Boxes assembled updated parts for hospitals, shipping, loading, quality control
- Assembled subunits through blueprints
- 5S daily
- (Contract)
Customer Service Representative
Sprint PCS
04.2009 - 03.2010
- Provided professional and courteous service to Sprint “White-Glove” premiere customers
- Accepted payments over the phone; make payment arrangements with customers, ensuring accuracy of all transactions;
- Greeted the client following company protocol by using the client's name during the transaction, and thanking each client for his or her business; refer clients to other branch personnel as needed
- Also, performed transactions such as accepting deposits, coupon collection, closing out transactions, increasing account limits when necessary and obtaining additional verification when needed
- In addition, I handle a proportionate volume of work based on branch demands, settle disputes, and perform research related to account billing from start of service to finding the underlying cause of the dispute
- As a Customer Service Representative, I have obtained the ability to use a variety of office machines and have performed both basic and complex mathematical functions
- The position affords me the opportunity to deliver good client service and provide team support and assistance to others
Production
Lear Corporation
Montgomery, AL
10.2005 - 03.2009
- Assembled seats for the Hyundai Santa Fe and Sonata, ensuring quality of seats
- Operated lift and prepared seats for distribution to Hyundai
- Also responsible for ensuring that the work area was clean and functioning and within safety guidelines
- (5S)
Clerical Support Specialist
Mental Health
Montgomery, AL
11.2004 - 06.2005
- Reviewed and filed records back in proper places
- Organized charts, work switchboard, setup appointments for patients
- Made copies, shred important information, data entry, and locate missing charts
Montgomery Area Best Inns
Montgomery, AL
01.2004 - 11.2004
- Breakfast Hostess and front desk backup
- Setup breakfast bar, ensure customer satisfaction
- Cleaned breakfast area, breakdown area
- Registered guest, and checkout guest, make reservations
- Assisted customers in other hotel accommodations, and night audit
Education
Associate of Science - Interdisciplinary Studies
Troy University
01-2018
Bachelor of Science - Business Management
Troy University
01.2013
Certified Administrative Assistant -
J. F. Ingram Technical College
01.2006
High School Diploma -
Booker T. Washington Magnet High
05.2004
Bachelor of Science - Gender Studies
Troy University
Skills
- Document management
- Professionalism and etiquette
- File organization
- Travel arrangements
- Verbal communication
- Scheduling and planning
- Basic accounting
- Scheduling
- Mail handling
- Call handling
- Event preparation
- Filing and data archiving
- Payroll processing
- Opening and closing procedures
- Inventory management
- Supply restocking
- Invoice processing
- Clerical support
- Organizing and categorizing
- Advanced MS office suite
- Filing systems knowledge
- Inventory tracking
- Scheduling appointments
- Insurance eligibility verifications
- Verbal and written communication
- Excel spreadsheets
- Team bonding
- Valid Driver's license
- Resourceful
- Mail sorting and distribution
- Supply management
- Database management
- Social media
- Digital file management
- Office supplies management
- Customer service
- AR/AP
- Positive attitude
- Human resources management (HRM)
- Mail distribution
- Prioritizing work
- Vendor relationship management
- Delivery scheduling
- Front office management
References
- Donna, Hutchinson, Co-worker, 334-777-9232, Aramark, Years known:3 years
- Carolyn, Abrams, Retired State of Alabama, 334-272-0216, Years known:12
- Angela, Jones, Human Resources Manager, 334-324-6596, Years known:10
Timeline
Office Worker
Aramark (Huntingdon College)
08.2010 - Current
Assembler
STERIS
03.2010 - 05.2010
Customer Service Representative
Sprint PCS
04.2009 - 03.2010
Production
Lear Corporation
10.2005 - 03.2009
Clerical Support Specialist
Mental Health
11.2004 - 06.2005
Montgomery Area Best Inns
01.2004 - 11.2004
Associate of Science - Interdisciplinary Studies
Troy University
Bachelor of Science - Business Management
Troy University
Certified Administrative Assistant -
J. F. Ingram Technical College
High School Diploma -
Booker T. Washington Magnet High
Bachelor of Science - Gender Studies
Troy University