Summary
Overview
Work History
Education
Skills
Personal Information
Name
Education and Training
Certifications
Timeline
CustomerServiceRepresentative

Bennetta K. Bradford

Counselor
Phoenix,AZ

Summary

Dynamic counselor with extensive experience for over 20 years, adept in project management, teaching, leading, and behavior modification. Proven track record in crisis intervention and client engagement, fostering significant improvements in client outcomes. Skilled in therapy and counseling, coupled with exceptional active listening abilities, ensuring effective support and guidance for diverse populations. Worked in various settings which includes schools, residential settings, vocational settings, universities, non profits, and private practices.

Overview

37
37
years of professional experience

Work History

Group Therapist/Mental Health Specialist

Bellefaire JCB
06.2019 - Current
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
  • Taught clients anger management techniques, relaxation skills, impulse control, and coping skills.
  • Collaborated closely with the treatment team to appropriately coordinate client care services.
  • Conducted individual and group counseling sessions
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Helped couples work through serious issues and restore relationships or part amicably.
  • Referred individuals to outside resources and services for additional support.
  • Monitored client progress during group discussions and provided feedback as needed.
  • Responded to emergency situations and provided crisis support.
  • Ensured a safe environment conducive to open dialogue among participants in the group setting.
  • Participated in regular team meetings with other clinicians to discuss cases and review treatment plans.
  • Counseling using DBT

Customer Service Representative

City of Cleveland Water
04.2017 - Current
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.

Community Resource Manager/Project Manager

The Zeal Group
04.2012 - 01.2016
  • Assisted clients in their homes, community, clinic settings to help connect them to the various resources to aid their situations.
  • Documented all encounters and contracts made on behalf of clients
  • Submitted monthly reports, maintained client files, case notes, release of information, assessments, and other medical documentation.
  • Facilitated communication and coordination of services between providers and the client.
  • Successful Grant writing
  • Supervised staff, payroll, billing, grant funding, and budgets.
  • Traveled to homes, community locations, various agencies, hospitals, appointments, and resources to help client complete tasks.
  • Networked in the community to form relationship, to help send with client management and to get additional information on available funding, resources, to assist clients in need.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Hired employees and processed hiring-related paperwork.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Formed partnerships with community schools to teach college survival skills, interventions, and teacher trainings.

Program Manager

The Merrick House
01.2006 - 07.2007
  • Maintained business office to help CMHA residents relocate to new apartments while rebuilding Valleyview Projects through a grant funded project called Hope VI.
  • Supervised staff
  • Maintained financial budget
  • Grant writing
  • Did payroll
  • Connected residents to social service agencies and resources needed to make transitions.
  • Networked with several social service agencies
  • Social Services outreach, education, training, and home visits.
  • Audited operations and processes to enhance brand and manage compliance.
  • Oversaw program compliance with requirements, schedule and budget.
  • Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
  • Assisted clients in accessing health related services,

Vocational Evaluator

Transitional Work Systems
01.2003 - 01.2007
  • Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Conducted vocational assessments
  • Counseled student on career planning
  • connected individuals to resources in the community for job coaching.
  • Gathered information concerning functional and mental limitations, work histories, monitored work performances, help with job seeking skills, and monitored work performances,
  • Make rehabilitation services or more treatment team when needed
  • Complied report which identified recommendations, vocational needs, assessment results, and recommendations for resources in the community.
  • Instructed individuals in job search and application strategies, resume writing and interview skills.
  • Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
  • Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.

Chemical Dependency Counselor

Fresh Start Inc
10.2002 - 04.2003
  • Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Responded to emergency situations and provided crisis support.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Encouraged development of relevant skills to help overcome specific concerns.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Referred individuals to outside resources and services for additional support.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.

College Instructor

Ohio University
01.1999 - 05.2002
  • Formulated well-structured syllabus of course content to detail learning goals and expected outcomes.
  • Delivered course lectures using modern technology to enhance student comprehension.
  • Structured assignments with clear goals and criteria for assessment.
  • Administered and graded tests and assignments to evaluate student performance and monitor progress.
  • Designed collaborative learning exercises to capitalize on students' resources and skills.
  • Maintained student engagement through creative subject delivery and learning activities.
  • Advised students in personal matters, driving academics, attendance and behaviors.
  • Mentored and motivated students to increase class participation.
  • Counseled students on vocational choices and majors.
  • Maintained students' attendance records, grades and reports in strict confidence.

Chemical Dependency Counselor

Hitchcock Center For Women
01.2001 - 05.2001
  • Completed progress notes and other pertinent paperwork in compliance with state regulations.
  • Assessed and evaluated new clients and maintained contact with legal authorities regarding court-mandated treatment cases.
  • Collaborated with patients to establish post-treatment strategies for sobriety.
  • Developed effective treatment plans for several patients in residential facility setting.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Developed referral process to assist client access to special programs and services.
  • Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
  • Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Developed and facilitated relapse prevention programs.

Substance Abuse Counselor

The Recovery Center
12.1998 - 09.2000
  • Supported and counseled clients with drug and alcohol addiction.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Collaborated with patients to establish post-treatment strategies for sobriety.
  • Completed progress notes and other pertinent paperwork in compliance with state regulations.
  • Collaborated with team members to monitor treatment progress and improve individual clients' plans.
  • Assisted management with designing and implementing program of individual and group therapy sessions.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Gathered and assessed data regarding program activities to help with effective decision making.

Millieu Therapist/Chemical Dependency Counselor

Laurelwood Hospital
08.1998 - 08.2000
  • Collaborated with patients to establish post-treatment strategies for sobriety.
  • Completed progress notes and other pertinent paperwork in compliance with state regulations.
  • Developed and facilitated relapse prevention programs.
  • Identified treatment goals based on individual diagnosis and history.
  • Supported and counseled clients with drug and alcohol addiction.
  • Addressed complex histories with substance abuse, mental health issues and other concerns.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Maintained clinical documentation for each case with detailed and timely updates.
  • Assisted management with designing and implementing program of individual and group therapy sessions.

Pathways Counselor/Vocational Rehabilitation Counselor

Spectrum Support Services
05.1998 - 05.2000
  • Performed assessments to determine individual limitations and strengths.
  • Managed load of multiple cases on consistent basis.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Helped individuals address disabilities and put together career plans.
  • Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs.
  • Collaborated with treatment team members to teach clients basic living skills.
  • Prepared patients for self-management and decision-making responsibilities.
  • Collaborated with various healthcare professionals to plan rehabilitation programs.
  • Monitored and assisted both occupational and physical therapists during treatments.
  • Helped individual with mental illness obtain employment, become medication compliant, and regulate emotions.

Substance Abuse Counselor

Campus Hospital of Cleveland
10.1996 - 08.1998
  • Supported and counseled clients with drug and alcohol addiction.
  • Identified treatment goals based on individual diagnosis and history.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Developed referral process to assist client access to special programs and services.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
  • Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
  • Worked closely with drug court staff in designing treatment plans specific to client needs.
  • Completed progress notes and other pertinent paperwork in compliance with state regulations.
  • Assessed and evaluated new clients and maintained contact with legal authorities regarding court-mandated treatment cases.
  • Partnered with clients to inspire and help maintain positive life changes.
  • Maintained clinical documentation for each case with detailed and timely updates.
  • Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
  • Assisted management with designing and implementing program of individual and group therapy sessions.
  • Addressed complex histories with substance abuse, mental health issues and other concerns.

Rehabilitation Counselor

Northcoast Behavioral Healthcare
01.1998 - 05.1998
  • Managed load of multiple cases on consistent basis.
  • Performed assessments to determine individual limitations and strengths.
  • Prepared patients for self-management and decision-making responsibilities.
  • Established long and short-term goals for therapeutic services to encourage patient progress.
  • Documented and filed patient health reports and charts.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Helped individuals address disabilities and put together career plans.
  • Assessed clinical documentation to monitor management of health data and care plan coding.

Transition Coordinator

Kent State University, Student Success Programs
01.1997 - 01.1998
  • Stayed informed of current wage trends and job coaching techniques to optimize job placement opportunities.
  • Worked with staff to develop, monitor and resolve skills training or vocational issues.
  • Supported participants to assist in achieving vocational and non-vocational goals.
  • Engaged individuals receiving support through coaching, feedback and skills development exercises.
  • Worked with self-motivated approach to seek out and capture numerous opportunities in different fields.
  • Guided clients in learning to complete job tasks to develop motivation and skills.
  • Mentored program participants by answering questions and directing throughout work shift.
  • Assisted participants in achieving highest level of independent functioning while receiving services.
  • Worked with individuals to complete application documents for relevant vocations.
  • Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Coordinated services with employers, partner agencies and community resources.

Resident Supervisor

Oriana House Inc.
02.1993 - 11.1996
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
  • Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
  • Reported illnesses, emergencies and crisis situations immediately to supervisors for assistance.
  • Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss, drug use, anger management, transitioning skills, and random subjects.

Chemical Dependency/Mental Health Counselor

Youth Development Center
01.1992 - 01.1996
  • Counseling included other social adjustments, anger management, and personal behavior problems.
  • Worked with families, community agencies, and courts to facilitate best recommendations for client.
  • Developed and facilitated counseling programs groups, trainings, and projects.
  • Completed progress notes and other pertinent paperwork in compliance with state regulations.
  • Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Monitored daily activities and appointments.
  • Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
  • Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
  • Maintained clinical documentation for each case with detailed and timely updates.
  • Gathered and assessed data regarding program activities to help with effective decision making.

Financial Aid Assistant

University of Akron
09.1988 - 05.1993
  • Kept families and students up to date on application status.
  • Coached students and families on appropriate financial aid plans and eligibility.
  • Maintained and updated financial databases.
  • Reviewed student applications before submission.
  • Made presentations to student groups and families about available aid and plans.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted student with work student and student assistance questions.

Education

Ph.D. - Business Organization & Structure

The College of Metaphysical Studies
12.2021

Ph.D. - Counselor Education & Supervisor

Ohio University
Athens, OH
05.2002

M.Ed - Vocational Rehabilitation Counseling

Kent State University
Kent, OH
05.1998

Bachelor of Science - Political Science/Criminal Justice

University of Akron
05.1993

Skills

  • Project coordination
  • Mental health assessments
  • Behavior modification
  • Customer service
  • Active listening
  • Budget coordination
  • Program leadership
  • Supervision & leadership
  • Career advising & planning
  • Therapy and counseling
  • Spiritual counseling
  • Conflict resolutions
  • Community engagement
  • Asssessments
  • Group counseling
  • Special education
  • Crisis intervention

Personal Information

Title: Dr. Bennetta K Brfadford

Name

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Education and Training

other,other,other

Certifications

CDCA

Community Healthcare Worker Certification

CPR

First Aid

TCI

Timeline

Group Therapist/Mental Health Specialist

Bellefaire JCB
06.2019 - Current

Customer Service Representative

City of Cleveland Water
04.2017 - Current

Community Resource Manager/Project Manager

The Zeal Group
04.2012 - 01.2016

Program Manager

The Merrick House
01.2006 - 07.2007

Vocational Evaluator

Transitional Work Systems
01.2003 - 01.2007

Chemical Dependency Counselor

Fresh Start Inc
10.2002 - 04.2003

Chemical Dependency Counselor

Hitchcock Center For Women
01.2001 - 05.2001

College Instructor

Ohio University
01.1999 - 05.2002

Substance Abuse Counselor

The Recovery Center
12.1998 - 09.2000

Millieu Therapist/Chemical Dependency Counselor

Laurelwood Hospital
08.1998 - 08.2000

Pathways Counselor/Vocational Rehabilitation Counselor

Spectrum Support Services
05.1998 - 05.2000

Rehabilitation Counselor

Northcoast Behavioral Healthcare
01.1998 - 05.1998

Transition Coordinator

Kent State University, Student Success Programs
01.1997 - 01.1998

Substance Abuse Counselor

Campus Hospital of Cleveland
10.1996 - 08.1998

Resident Supervisor

Oriana House Inc.
02.1993 - 11.1996

Chemical Dependency/Mental Health Counselor

Youth Development Center
01.1992 - 01.1996

Financial Aid Assistant

University of Akron
09.1988 - 05.1993

Ph.D. - Counselor Education & Supervisor

Ohio University

M.Ed - Vocational Rehabilitation Counseling

Kent State University

Bachelor of Science - Political Science/Criminal Justice

University of Akron

Ph.D. - Business Organization & Structure

The College of Metaphysical Studies

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