Summary
Overview
Work History
Education
Skills
Timeline
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Bennie Martin

Puyallup,WA

Summary

Dynamic and results-oriented professional with over 15 years of customer service experience, recognized for enhancing team efficiency and productivity. A strong leader fostering loyalty, trust, and reliability, dedicated to empowering team members through development and coaching. Committed to cultivating a positive work environment that emphasizes collaboration, open communication, and honest feedback, driving continuous improvement and employee satisfaction. Passionate about leveraging diverse talents to strengthen team performance while exploring innovative strategies to achieve exceptional outcomes.

Overview

20
20
years of professional experience

Work History

CDL-A Driver / Logistics

Rhodes On Roads LLC
Edmonds, Washington
04.2021 - Current
  • I delivered 53 ft’ dry van trailers between various locations ranging across Washington and Oregon.
  • I also ensured the freight was counted and delivered accurately and efficiently to the correct facilities and customers.
  • I conducted correct daily pre and post trip inspections of semi-trucks for DOT and drivers’ safety.
  • I prepared materials and load documents in alignment with freight counts to ensure accuracy.
  • Maintained daily log entries and managed hours of service to avoid DOT violations.
  • Maintained route plans and communicated barriers to dispatch.
  • Increased operational efficiency with regular vehicle inspections, identifying and addressing potential issues before they escalated.
  • Advanced safety awareness with ongoing training in defensive driving techniques, hazard recognition, and accident prevention strategies.
  • Exhibited strong attention to detail when completing paperwork accurately for billing purposes as well as meeting regulatory requirements like HOS logs or DVIRs reports.
  • Collaborated with dispatchers to optimize delivery schedules based on traffic patterns, road conditions, and customer needs.
  • Improved safety records by strictly adhering to company guidelines and federal regulations during all driving assignments.
  • Reduced fuel consumption through effective route planning and implementing eco-driving techniques.
  • Participated in ongoing professional development opportunities to stay current on industry trends, updates to regulations, and new technologies to enhance job performance.
  • Conducted thorough pre-trip inspections, ensuring the safe operation of equipment during transport activities.
  • Promoted a positive company image by maintaining a clean and professional appearance both personally and with the assigned vehicle.
  • Contributed to team success by actively participating in meetings, offering suggestions for process improvements, and collaborating on problem-solving initiatives.
  • Enhanced on-time delivery rates by efficiently planning routes and utilizing GPS technology for navigation.
  • Aided in accident prevention by avoiding distractions, maintaining a safe following distance, and adhering to all traffic laws during transit.
  • Provided exceptional customer service by quickly resolving any concerns or issues related to deliveries or product handling.
  • Supported warehouse operations when needed, assisting with loading/unloading trucks and organizing inventory for optimal efficiency.
  • Ensured accurate load documentation, verifying contents and quantities against shipping manifests before and after each trip.
  • Facilitated smooth transitions between pickups/deliveries with constant communication between shippers/receivers regarding ETAs and potential delays.
  • Demonstrated adaptability by adjusting to last-minute schedule changes and managing multiple tasks simultaneously while maintaining a high level of performance.
  • Maintained excellent customer satisfaction levels by providing timely deliveries, clear communication, and professional demeanor.
  • Maintained and operated equipment such as forklifts, drummed handling equipment, pumps and hoses.
  • Assisted in training new drivers, sharing knowledge of routes, procedures, and best practices for efficient and safe operations.
  • Maintained driver's logs and completed pre-trip inspections.
  • Utilized on-board computer to track hours of service.
  • Strengthened positive working relationships with fellow drivers through open communication channels, mutual respect, and shared commitment to excellence in service delivery.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Removed and unloaded packages for customer deliveries, using extreme care to avoid damage to goods.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Machinist Operator / Parts Assembling

Orion Enterprise
Auburn , Washington
11.2020 - 04.2021
  • Assemble aircrafts parts and cut metal parts for assembling.
  • Paint and Vibration Deburr parts.
  • Helped with Trainning new employees in job related procedures and processes.
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Operated drill presses, lathes and milling machines to produce required parts.

Area District Manager

Pudget Sound Best Chicken (Popeye’s)
Edgewood, Washington
10.2018 - 11.2020
  • Produced innovative ideas in partnership with senior level management to create a baseline for record management, accounting, and employee efficiency.
  • Effectively increasing revenue by 80% to 90% in agreement with company compliance rates.
  • Performed quarterly, monthly, and daily reporting within the restaurant chain while working as a liaison to various locations resulting in a 93% assessment score for food safety to performance and compliance.
  • I have orchestrated diverse team environments with improved communication skills and the ability to interact with management and company requirements.
  • I developed the best practice standards to effectively orient, train, coach, counsel and discipline new and active employees in alignment with company standards, resulting in 90% average assessment scores.
  • I evaluated departmental compliance for food safety, by checking daily HACCP logs to ensure all food products and equipment kept safe temperatures and cleanliness standards were in place.
  • I conduct review analysis reports to decide each restaurant’s scope of sustainability to ensure the restaurant keeps efficiency.
  • With my strong managerial coaching and development skills, I provided growth and opportunities for potential managers from within, by implementing and executing successful development plans.

Restaurant General Manager

Puget Sound Best Chicken Popeye’s
Edgewood, Washington
05.2005 - 11.2020
  • I directed safe operations and kept a clean work environment to adhere to FDA and OSHA requirements, resulting in a 90% or higher score during assessments
  • My team and I created a positive rapport amongst customers and team members
  • I successfully turned around any financial discrepancies by monitoring, production, materials planning and bank reconciliations while improving inventory and ordering accurately
  • My managers delivered exceptional customer service experiences through functional leadership of twenty-five staff and four managers by ensuring the facilities remained operational, clean, and safe
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
  • Carefully interviewed, selected, trained, and supervised staff
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations
  • Correctly calculated inventory and ordered appropriate supplies
  • Set clear expectations and created positive working environment for employees
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation package
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational
  • Ensured compliance with all health department regulations as well as company policies and procedures
  • Purchased adequate quantities of food, beverages, equipment, and supplies
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Maintained facility and grounds to present positive image.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Orchestrated positive customer experiences by overseeing every area of the customers view of the operations.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Developed, implemented, and managed business plans to promote profitable food and beverage knowledge and sales.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate cash flow.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent line checks.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
  • Orchestrated positive customer experiences by overseeing every area of customer service operations.

Education

CDL Hazmat Certification - Hazmat Certification

Pacific N.W. Professional Driving School
Puyallup Washington
12.2021

Serve Safe Certification/Proctor - Washington State Certification

National Restaurant Association
Popeye's Edgewood
09.2019

CDL Training Course - Class A Commerical Drivers Certifiction

Diesel Driving Academy
Baton Rouge,Louisiana
09.1995

State Certification - Certified District Manager

Washington State Restaraunt Association
Edgewood,Washington
09.2020

State Certification - Sexual Harassment Certification

Washington State Restaraunt Association
Edgewood,Washington
10.2020

Skills

  • Multi-outlet Operations
  • Cross-functional leadership
  • Profit and growth strategies
  • Strategic marketing logistics
  • Training & development
  • Customer service
  • Quality control
  • Microsoft office suites
  • Payroll management
  • Resource management
  • Personal scheduling

Growth mentoring

Timeline

CDL-A Driver / Logistics

Rhodes On Roads LLC
04.2021 - Current

Machinist Operator / Parts Assembling

Orion Enterprise
11.2020 - 04.2021

Area District Manager

Pudget Sound Best Chicken (Popeye’s)
10.2018 - 11.2020

Restaurant General Manager

Puget Sound Best Chicken Popeye’s
05.2005 - 11.2020

State Certification - Certified District Manager

Washington State Restaraunt Association

State Certification - Sexual Harassment Certification

Washington State Restaraunt Association

CDL Hazmat Certification - Hazmat Certification

Pacific N.W. Professional Driving School

Serve Safe Certification/Proctor - Washington State Certification

National Restaurant Association

CDL Training Course - Class A Commerical Drivers Certifiction

Diesel Driving Academy

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