Bennie Starks
Syracuse,NY
Summary
Dependable Patient Registrar capable of serving the diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Patient Services Representative
Upstate Medical University Hospital
Syracuse, NY
01.2011 - 07.2022
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
Medical Records Clerk
Syracuse Community Health Center
Syracuse, NY
08.2007 - 12.2009
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Tracked and monitored requests for medical records release.
- Input data into computer programs and filing systems.
- Assisted in preparation of medical reports for external parties.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed and tracked requests for medical records from external organizations.
- Verified accuracy of patient information in medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
Education
Media Communications - Communications
Onondaga Community College
Syracuse, NY 08.2000 - 04.2002
Skills
Insurance verifying
Document filing
Chart pulling
Patient greeting
Appointment Scheduling
Payment collection
Medical insurance
Self-Motivated
Clerical Support
Planning and Coordination
Interpersonal Communication
Multitasking Abilities
Directing callers
[Treatment] expert
Certification
Life Insurance Broker
Timeline
Patient Services Representative
Upstate Medical University Hospital
01.2011 - 07.2022
Medical Records Clerk
Syracuse Community Health Center
08.2007 - 12.2009
Media Communications - Communications
Onondaga Community College
08.2000 - 04.2002