Bennita Rollerson
White Plains,MD
Summary
Dynamic administrative professional with extensive experience at CSOSA, adept at handling confidential information and resolving conflicts. Proven ability in data entry and management, complemented by strong communication skills. Recognized for enhancing operational efficiency and supporting public safety initiatives through meticulous record-keeping and proactive problem-solving.
Overview
38
38
years of professional experience
Work History
ADMINISTRATIVE CLERK
CSOSA, Court Services and Offender, District of Columbia
District Of Columbia, Washington
12.2019 - Current
- Work closely with probation officers within the Mental Health and the Sexual Abuse divisions.
- Increase public safety, and lessen recidivism.
- Perform assignments in a variety of administrative and technical duties.
- Assist supervisors and probation officers with certain duties.
- Input data into the Smart 21 system along with other systems to gather information.
- Input and update offenders' drug test information on the spreadsheet.
- Notify supervisors, probation officers, assessment doctors, security officers, and polygraph examiners via email, phone, or in person about their clients.
- Assist security officers with information about offenders.
- Provide documents for offenders
- Resolve conflicts.
- Process closed files.
- Process incoming and outgoing mail correspondence.
ADMINISTRATIVE SPECIALIST, Child Support
Dept. of Human Services
Temple Hills, MD
07.2016 - 06.2018
- Process and enforce medical support orders, review notices for completeness, analyze to determine the action response, code, and update the Case Management System.
- Respond to inquiries pertaining to medical coverage.
- Investigate medical support hearing requests, process them, and approve the hearings.
- Create various documents as they apply to related issues.
- Confirm healthcare coverage by requesting proof of health insurance information.
- Communicate with health insurance providers and employers to confirm enrollment.
- Locate and review the court order to establish the obligated party.
- Process and code case management system, and child support enforcement database.
- Receive and forward health insurance ID cards and policy information to clients.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
OFFICE CLERK, Child Support
Dept. of Human Services
Temple Hills, MD
02.2014 - 07.2016
- Performed a variety of administrative duties that required accuracy, met time sensitive deadlines, confidentiality and computer skills
- Accountability for maintaining checks and balances on the spreadsheet of payments received through the mail.
- Managed and acted as a point of contact to effectively and courteously handle requests from internal company departments.
- Retrieved the payments log into the case management system, updated the Excel spreadsheet, and forwarded it to the Fiscal Department.
- Sorted, logged, and scanned case-related mail into the OnBase database.
- Prepared incoming and outgoing mail, operated the Neopost postage machine.
- Notation of returned mail on regular and special projects for budget purposes.
- Managed maintenance and repairs of the Neo-Post weight mail machine, scanner, and printer.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Library of Congress, Retired
Washington, DC
10.2011 - 02.2014
COPYRIGHT TECHNICIAN
Library of Congress
District Of Columbia, Washington, DC
04.1987 - 10.2011
- Assisted the Copyright division with maintaining accurate records, such as mail destination, charges, and delivery time; performed mathematical calculations for billing purposes.
- Analyzed the copyright mail procedures for accuracy, time management, and the confidentiality policies.
- Searched, sorted data, scanned, and entered data into the Siebel database system.
- Served as the main contact for upper-level management and colleagues in making sound judgments in daily work activities.
- Opened, gathered, and arranged mail for the distribution of books, materials, and filing.
- Affixed labels operated imaging equipment to create high-quality documents.
- Entered data into the Siebel system.
- Created new service records in the system.
- Addressed priority letters, and other documents containing applications for copyright registration.
- Documented, recorded, and arranged for the transfer of currency, checks, and credit card information.
- Scanned a large volume of the IPN onto the applications.
- Cataloged and documented serial control on all materials and books.
- Compiled and categorized paper applications, and converted them to electronic format using the copyright imaging system.
- Collected and maintained large volumes of preprinted matter for incoming and inter-office distribution.
- Verified and updated information packets by organizing, reviewing, updating the system, and preparing for mailing to Congressional Reader Service facilities.
- Entered and reviewed information on the computer for mail tracking purposes.
- Identified, prepped, scanned, and coordinated signature required for incoming high-priority, certified, and registered mail.
- Analyzed to determine the subject matter of materials and documents, and directed to a specified location.
- Logged registration and copyright certification into the database.
- Facilitated the arrival and shipment of transported mail, and arranged delivery to the division.
Education
Associate Degree - Business Administration
Strayer University
Camp Springs, Maryland06.2014
High School Diploma -
Eastern High School
Washington, DC01.1982
Skills
- Handle confidential, sensitive information with discretion and tact
- English Grammar Course
- Security Awareness Course
- Problem solving
- Customer Service Training
- Conducted interviews
- Type 40 wpm
- Operator of Bell & Howell and Neopost mail-weight machine
- Decision making
- Data recording and gathering
- Record sorting and filing
- Outgoing mail preparation
- Database entry
- Microsoft Excel
- Microsoft Office Suite
- Email communication
- Printing materials
- Verbal and written communication
- Conflict resolution
- Postage Metering
- Basic accounting
- Filing systems
- Phone etiquette
- Solving Customer Concerns
- Government forms
- Office Machine Operation
- System Updates
- Confidential Data Protection
- Maintaining Clean Work Areas
References
References available upon request.
Affiliations
- Certified Life Coach
Accomplishments
- Certified Life Coach
- Private Detective Certification from 2017 - 2020
- Security Guard Certification 2017 - 2020
- Several Cash Awards
- Certificates of Appreciation
Timeline
ADMINISTRATIVE CLERK
CSOSA, Court Services and Offender, District of Columbia
12.2019 - Current
ADMINISTRATIVE SPECIALIST, Child Support
Dept. of Human Services
07.2016 - 06.2018
OFFICE CLERK, Child Support
Dept. of Human Services
02.2014 - 07.2016
Library of Congress, Retired
10.2011 - 02.2014
COPYRIGHT TECHNICIAN
Library of Congress
04.1987 - 10.2011
Associate Degree - Business Administration
Strayer University
High School Diploma -
Eastern High School
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