Benny Burton
Vallejo,CA
Summary
Proven leader with extensive experience in retail management, notably at Big O Tires, where I spearheaded team development and inventory management. Excelled in fostering customer relations and streamlining operations, significantly enhancing customer satisfaction. Skilled in POS systems and adept at mentoring, I drive results through effective team leadership and operational excellence, of which includes individual daily, weekly and monthly goal sets.
Overview
14
14
years of professional experience
Work History
Store Manager
Big O Tires
07.2019 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained, coached and developed all new hires. Had a successful team of 12 staff memebers.
Assistant Manager
AutoZone
10.2017 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Store Manager
Wheel Works
01.2011 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Automotive Technology - General Automotive
College of Alameda, CA
San Leandro, CA02.1999
High School Diploma -
Mission High School
San Francisco, CA06.1988
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Employee Training
- Recruitment and hiring
- POS Systems
Timeline
Store Manager
Big O Tires
07.2019 - 07.2024
Assistant Manager
AutoZone
10.2017 - 12.2018
Store Manager
Wheel Works
01.2011 - 10.2015
Automotive Technology - General Automotive
College of Alameda, CA
High School Diploma -
Mission High School
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