Benny Choma
Alexandria,VA
Summary
Driven leader dedicated to helping families and business owners achieve their financial goals. Adept at understanding customer needs to recommend appropriate products.
Overview
6
6
years of professional experience
Work History
Personal Banker (S.A.F.E)
Wells Fargo Bank
11.2023 - Current
- Actively engaged in deepening customer relationships, holding 10+ meetings per week to address moderately complex financial concerns and provide personalized financial reviews, resulting in improved customer retention and satisfaction
- Assisted an average of 15-20 customers weekly with opening new accounts, completing service requests, and submitting credit applications, contributing to a 95% customer satisfaction rate and ensuring a seamless banking experience
- Built strong customer relationships through proactive outreach and needs assessment, driving the cross-selling of 5-7 suitable products or services per month to help customers achieve financial success
- Collaborated with colleagues and referred 10-12 customers monthly to specialized banking services, including mortgage, retirement, and investment management, enhancing overall service delivery
- Leveraged in-depth knowledge of bank products, services, and policies to provide tailored recommendations, ensuring compliance with bank regulations while supporting customers' financial goals.
L4 Area Manager Intern
Amazon
- Orchestrated the seamless execution of daily operations, overseeing and directing a team of 25+ associates
- Ensured efficient task assignments, timely deliveries, and strict adherence to company policies, resulting in streamlined processes and enhanced team performance
- Spearheaded the packing and delivery operations for a high-volume environment, managing up to 10,000 parcels daily
- Implemented strategic approaches to optimize workflow, minimize errors, and meet stringent timelines, contributing to a significant increase in operational efficiency
- Implemented a comprehensive performance evaluation system, assessing team members' effectiveness
- Executed coaching, recognition, and disciplinary actions as needed, enhancing overall team performance
- Conducted daily meetings to communicate performance results and management objectives, fostering a culture of continuous improvement that led to an 11% increase in efficiency
- Led a successful project aimed at boosting productivity by implementing BMI metrics to monitor and optimize the performance of Amazon associates
- Produced daily and weekly metrics reports, conducting in-depth analysis to pinpoint productivity bottlenecks and recurring issues
- Presented findings to identify areas for improvement and drive operational enhancements
- Responsible for liaising with management at various levels to redesign a product processing system, yielding significant results: a 3-hour reduction in idle time for over 20 associates daily, a 10% increase in units picked per hour, and a 30% increase in productivity.
Sales Office Assistant
Bob's Discount Furniture
01.2019 - 01.2021
- Executed comprehensive retail sales duties in a high-end showroom, managing over 600 pieces of correspondence
- Demonstrated strong interpersonal skills in tasks such as processing returns, handling loan applications, and managing deliveries through SAP
- Maintained meticulous financial records, processed 300+ data entries, and managed customer service operations, leading to an 85% increase in positive customer ratings.
Seasonal Sales Customer Service
Target
04.2018 - 09.2018
- Contributed to successful seasonal sales campaigns at Target by providing exceptional customer service and fostering positive shopping experiences
- Efficiently managed and organized merchandise displays to enhance visual appeal, contributing to a welcoming shopping environment for customers
- Collaborated with team members to meet and exceed sales targets during peak seasons, demonstrating adaptability and a proactive approach to achieving retail goals.
Education
B.S in Business Administration -
George Mason University
Fairfax, VA05.2023
A.S in Business Administration -
Northern Virginia Community College
Alexandria, VA12.2020
Skills
- SVP
- CRV/Salesforce
- Teller view
- Cisco Jabber
- SAP
- Microsoft Office (PowerPoint, Excel, Word)
- Google Drive programs
- Excellent Communication
- Proactive Decision Maker
- Resilient
- Composure Under Pressure
- Effective Collaboration
- Relationship building and management
- Staff Training
Languages
French
Native or Bilingual
lingala
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Banker (S.A.F.E)
Wells Fargo Bank
11.2023 - Current
Sales Office Assistant
Bob's Discount Furniture
01.2019 - 01.2021
Seasonal Sales Customer Service
Target
04.2018 - 09.2018
L4 Area Manager Intern
Amazon
B.S in Business Administration -
George Mason University
A.S in Business Administration -
Northern Virginia Community College
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