Benny Ephriam Jr
El Paso,TX
Summary
Adept at fostering team leadership and excelling in customer service, I significantly enhanced customer satisfaction and operational efficiency at Loves Travel Center. Leveraging skills in decision-making and money handling, I drove initiatives that reduced discrepancies and improved service quality, showcasing a strong blend of hard and soft skills.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Loves Travel Center
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Front Desk Receptionist
Pecos Permian Lodge
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Oilfield Pumper
Water Bridge
- Performed troubleshooting on malfunctioning equipment, ensuring timely resolutions that minimized production delays.
- Responded quickly to changing conditions affecting well productivity or safety, adapting procedures accordingly to minimize negative impacts on output or personnel wellbeing.
- Collaborated with interdisciplinary teams to develop effective plans for optimizing well performance, resulting in increased productivity.
- Contributed to cost reduction efforts by identifying areas of inefficiency and recommending solutions for improvement.
- Assisted with the installation, repair, or replacement of pumping equipment as needed, ensuring minimal downtime and consistent productivity levels.
- Optimized the recovery of oil reserves by analyzing reservoir data and making recommendations for adjustments in pumping strategies.
Battery Service Technician
NGL Logistics
- Enhanced team productivity by maintaining a well-organized workspace and inventory system for tools and parts.
- Mitigated potential safety risks by following established protocols during battery installation and removal procedures.
- Improved battery service efficiency by performing thorough diagnostic tests and identifying issues accurately.
- Participated in ongoing training programs offered by manufacturers or industry organizations to continuously enhance skill set as a Battery Service Technician.
- Contributed to overall team success by providing assistance to fellow technicians when needed.
Roustabout Hand
3s Services
- Optimized workflow efficiency through active collaboration with other departments such as mud logging, cementing, or wireline services teams.
- Assisted roughnecks with tasks and supplied with equipment.
- Repaired surface machinery and performed period equipment inspections.
- Erected derricks by bolting together various materials.
- Offloaded and loaded crane load and assisted crane operator.
- Provided reliable support during emergency situations, executing proper emergency response procedures in a timely manner.
Parks and Recreation Worker
Town of Pecos
- Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
- Ensured park safety with regular maintenance checks, promptly addressing any hazards or issues identified.
- Enhanced visitor experience by providing excellent customer service and addressing inquiries about park facilities.
- Improved accessibility for all visitors by maintaining clear paths and installing necessary signage throughout the park grounds.
- Promoted park events and programs, increasing community engagement and participation.
Bouncer/Security
Freddys Ice House
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
GPM Investments
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Some College - Nursing
Langston University
Langston, OKHigh School Diploma - College Prep
Grant Union High School
Sacramento, CA05.1988
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Cashier
GPM Investments
02.2024 - Current
Assistant Manager
Loves Travel Center
Front Desk Receptionist
Pecos Permian Lodge
Oilfield Pumper
Water Bridge
Battery Service Technician
NGL Logistics
Roustabout Hand
3s Services
Parks and Recreation Worker
Town of Pecos
Bouncer/Security
Freddys Ice House
Some College - Nursing
Langston University
High School Diploma - College Prep
Grant Union High School
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