Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Christine Baker

Salem,MO

Summary

Really enjoy making people happy. Being a companion. Just being nice and true first.

Friendly and prompt with skills in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Mathematical skills and ability to handle all front office operations.

Overview

30
30
years of professional experience

Work History

Guest Services Volunteer

Bunker Nutrition Center
Bunker, MO
08.2024 - Current
  • Assisted in maintaining a clean and welcoming environment, contributing to positive guest impressions.
  • Developed strong relationships with guests, leading to increased loyalty and return visits.
  • Adapted quickly during high-stress situations demonstrating an ability to multitask and maintain composure under pressure.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Level 1 Medication Aide (L1MA)

Salem Residential Care Facility
Salem, MO
03.2020 - 06.2022
  • Demonstrated adaptability by working effectively with diverse patient populations, including those with mental health or developmental challenges.
  • Optimized communication between patients and healthcare providers through thorough documentation of relevant observations during medication administration visits.
  • Improved patient safety by administering medications accurately and in a timely manner.
  • Built strong rapport with patients and their families, addressing any concerns related to medications or overall treatment plans.

Hostess/Cashier Floor Supervisor

Filippi's Pizza Grotto Corp.
Imperial Beach, CA
01.2016 - 01.2017
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Informed servers of newly seated parties for speedy service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Helped, by taking drink orders.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Conducted Timeframe dining room and server checks to assess readiness for expected customer loads.
  • Answered customer questions about hours, seating and Type information.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by Amount % on average.
  • Helped Job title by taking drink orders, Task and Task.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Software.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Recorded available tables after seating each party using System.
  • Monitored seating area and checked restrooms every Timeframe to keep spotless.
  • Assessed Number square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Software.
  • Took information about guests' party size, led to seating, offered menus and Action.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Planned and executed Number-guest parties by organizing menus, spaces and special requests.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by Number%.

Manager of Operations

Hollywood Video
Imperial Beach, CA
09.2005 - 12.2010
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.

Front End Customer Service Manager

Ralph's Grocery Co.
San Diego, CA
08.1994 - 08.2004
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Supported personal document management, calendar organization and collateral preparation for meetings.
  • Participated in Type project meetings, transcribed meeting minutes and tracked project statuses.
  • Managed accounts payable and receivable for Type office grossing $Amount per year.
  • Performed research to collect and record Type data.
  • Managed Software databases converting complex data into easy-to-interpret data.
  • Processed invoices and expenses using Software.
  • Offered office-wide Type software support and training, including troubleshooting issues and optimizing usage.
  • Generated reports and typed letters in Software and prepared presentations in Software for maximum impact and results.
  • Monitored Job title's work calendar and scheduled appointments, meetings and travel.
  • Scheduled office meetings and client appointments for team of Number professional Job titles.
  • Supported Job title through personal document management, calendar organization and collateral preparation for meetings.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Collaborated with other departments within the store to facilitate seamless communication and coordination between teams, improving overall efficiency and effectiveness of operations.
  • Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
  • Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
  • Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.

Education

Diploma - General Ed

Mar Vista High School
Imperial Beach, CA
06.1991

Skills

  • Meticulous record keeper
  • In-House Patient Care
  • Warehouse operations knowledge
  • General housekeeping abilities
  • Front-of-house display creation

Timeline

Guest Services Volunteer

Bunker Nutrition Center
08.2024 - Current

Level 1 Medication Aide (L1MA)

Salem Residential Care Facility
03.2020 - 06.2022

Hostess/Cashier Floor Supervisor

Filippi's Pizza Grotto Corp.
01.2016 - 01.2017

Manager of Operations

Hollywood Video
09.2005 - 12.2010

Front End Customer Service Manager

Ralph's Grocery Co.
08.1994 - 08.2004

Diploma - General Ed

Mar Vista High School

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Christine Baker