Benny Hernandez

• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Collected and maintained careful records of rental payments and payment dates.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Completed annual rent calculations using housing database software.

• Meet with housing residents and Resident Site Managers to answer questions, address concerns and clarify policies and procedures.
• Oversee vacancies for 5 complexes that are assigned to my caseload, ArtSpace, Cornerstone, Dove Valley, Meadows, RockCrest Apartments. Take applicants off the waiting list and interview for qualifications and promote timely transition to permanent housing and appropriate usage of housing subsidies.
• Tracked and monitored rental payments for all five properties using (HAB) system.
• Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
• Calculated tenant rent amounts to prepare leases and contracts.
• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
• Became strong advocate for Agencies that help with assistance within the city and local counties.

Tax Credit Manager at Peakview Trail Apartments in greeley, CO. Managed a 96 senior complex community. Ran the day to day operations of the building. Job duties included taking applications, processed applications for new move ins, processed applications thru compliance, completed inspection of units yearly, conducted yearly tenant meetings, organized tenant events, worked with other apartment manager and organizations.

Thru section eight program carried a caseload of 180 cases.

Job duties included processing cases on a daily basis, completed monthly recertification's, processed cases and requested verification from tenants to calculate the tenants monthly rent, worked with landlords, organizations, employers and other housing agencies regarding the residents, verified income and worked on thru the EIV program to verify income and employment. Ported cases to other housing authority agencies in other counties and states.

Assistant Manager to the Site Manager of the property. Answer incoming phone calls about the property and eligibility to apply. Hand out applications and make copies of the documentation. Add applications to the waiting list by percentage and bedroom size. Complete annual interviews and paperwork for the re determinations. Take monthly rent payments and issue a receipt. Review files for compliance purposes. Issue work orders and close out finished worked orders. Fax and scan 3rd party documents to other businesses and banks.

Manage and oversee the day to day operations of a new 47 unit complex that houses low income and homeless families into a community. Complete lease up, inspections, interviews, work with vendors. Communicate with case managers that are on site and outside agencies regarding the tenants/ individual situations and issues. Supervise a staff of two employees,which consist of a Janitor and Maintenance tech.Work with the Yardi program in entering information for the case loads.

Conducted apartment tours for potential tenants and answered any questions.

Collected and kept careful records of rental payments.

Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.”

Monitored and documented all income, including delinquencies.

Managed all day-to-day activities involving tenants, subcontractors and property management.

Fully abstracted all leases and entered all pertinent information into theTenmast management system.

Updated tenant and unit information to keep current in housing database.

Reviewed completed applications and assessed household information against file history and program regulations.

Conducted annual re-examination appointments and housekeeping inspections.

Maintained tenant relations with regular tenant visits and phone calls.