Benny Murray
Los Angeles,CA
Summary
A forward-thinking professional successfully combining expertise with considerable business development and sales experience. A consistent track record meeting and exceeding organizational objectives and successfully directing teams. Renowned as a motivational leader capable of training and developing teams to enable them to fulfill their potential and add value to the business.
Overview
29
29
years of professional experience
Work History
Senior Ambassador
Clear
Los Angeles
01.2021 - Current
- Drive memberships enrollments by engaging travelers and educating them on the benefits of Clear
- Balancing high volume with high-quality customer and member experiences
- Participating in and leading ongoing training and development.
Location Manager
Hertz, Dollar, Thrifty Rent a Car
Los Angeles
01.2011 - 01.2020
- Manage the daily operations of a car rental outlet, overseeing organization, dispatch, service, and tracking of rental cars
- Lead team in business planning, marketing development activities, and sales intelligence; ensure team members have a clear vision and strategy to execute on the progress plans to maximize results
- Provide a continuous improvement culture by gathering feedback, assessing strategies, and improving flow in each sale and delivery
- Leverage expertise to optimize and refine the annual sales forecast by developing forward-thinking strategies, resulting in increased revenue of 20% from the prior year
- Formulate marketing strategies and provide tactical solutions to achieve company objectives
- Manage and develop employees in the branch with the goal of building a motivated and successful workforce that is focused on the long-term success of the company, customers, and employees
- Develop forecasts, financial objectives and business plans.
Customer Service Manager
Staples
Los Angeles
01.2006 - 01.2011
- Built strong customer relationships and worked closely with other team members to resolve any customer facing issues
- Resolved escalated issues from the customer service representatives; managed issues to resolution and completion; used customer feedback to drive change and evolution of the customer experience
- Collaborated with the leadership team to implement improvements that impact the customer experience
- Developed and led end-to-end project plans and ensure on-time delivery of critical customer support initiatives
- Coached and developed staff to provide exceptional service by understanding and resolving customer needs.
Operations Manager
Circuit City
Los Angeles
01.1996 - 01.2006
Education
Associates in Respiratory Therapy -
Concorde Career College
Garden Grove, CASkills
- Sales and Marketing
- Account Management
- Planning and Execution
- Team Development
- Relationship Building
- Business Intelligence
- Time Management
- Multitasking
- Agility
Timeline
Senior Ambassador
Clear
01.2021 - Current
Location Manager
Hertz, Dollar, Thrifty Rent a Car
01.2011 - 01.2020
Customer Service Manager
Staples
01.2006 - 01.2011
Operations Manager
Circuit City
01.1996 - 01.2006
Associates in Respiratory Therapy -
Concorde Career College
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