Summary
Overview
Work History
Education
Skills
Timeline
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Benny Sipe

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Senior Assistant Store Manager

Discount Tire
12.2022 - Current


  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Traveling Technician and Installer

Veritas Managed Solutions/Tesla
11.2023 - 03.2024
  • Improved customer satisfaction by promptly addressing and resolving technical issues during on-site visits.
  • Enhanced system performance for clients by conducting thorough diagnostics and applying necessary repairs or updates.
  • Reduced downtime for customers through efficient troubleshooting and repair of hardware, software, and network issues.
  • Streamlined workflow processes by developing and implementing preventive maintenance procedures for client systems.
  • Managed time effectively while juggling multiple tasks such as scheduling appointments, traveling between locations, and completing paperwork accurately within deadlines.

Assistant Manger

Discount Tire
08.2019 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Tire Technician

Discount Tire
08.2019 - 08.2019
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Operated machines safely and correctly, including tire changers and wheel balancers.

Education

Faustina Academy
Irving, TX
05.2019

Skills

  • Time Management
  • Sales Strategies
  • Sales and Marketing
  • Staff Management
  • Order Management
  • Customer Service
  • Staff Supervision
  • Goals and Performance
  • Issue Resolution

Timeline

Traveling Technician and Installer

Veritas Managed Solutions/Tesla
11.2023 - 03.2024

Senior Assistant Store Manager

Discount Tire
12.2022 - Current

Assistant Manger

Discount Tire
08.2019 - 12.2022

Tire Technician

Discount Tire
08.2019 - 08.2019

Faustina Academy

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Benny Sipe