Benny Tafolla
Charlotte,NC
Summary
Experienced professional with over six years of experience in mortgage retention and lending. Excels at interfacing with others at all levels and departments to ensure organizational goals are attained. Possesses excellent interpersonal, analytical and organizational skills. Highly effective within competitive and high pressure environments.
Overview
18
18
years of professional experience
Work History
Senior Credit Underwriter
Rocket Mortgage
Charlotte, NC
02.2021 - 04.2022
- Responsible for reviewing, analyzing, approving and underwriting individual conventional consumer requests and products within company and industry guidelines.
- Evaluating and ensuring loan documents are accurate, complete, and compliant.
- Reviewing of financial statements, credit reports, applicable ratios (i.e. Debt ratios, loan-to-value) and other supporting documentation.
- Perform initial risk review, reconsideration reviews and final underwriting reviews.
- Communicates underwriting decision to appropriate individuals.
- Evaluate personal tax returns, cash flow analysis, etc. in order to assess financial condition of new and/or existing customers.
- Engage in credit exposure monitoring, ensure transaction and collateral security remains within approval guidelines; ensure documentation, covenant and financial compliance of the entire transaction.
- Developed and deepened client relationships to cement profitable partnerships.
- Maintained a pipeline up to 45 clients at one time.
Mortgage Processor 3
Wells Fargo Home Mortgage
Charlotte, NC
08.2020 - 01.2021
- Responsible for reviewing and analyzing income documentation per consumer requests and products within company and industry guidelines.
- Evaluating and ensuring loan documents are accurate, complete, and compliant.
- Reviewing of financial statements, credit reports, applicable ratios (i.e. Debt ratios, loan-to-value) and other supporting documentation.
- Communicates underwriting decision to appropriate individuals.
- Consult with outside vendors to identify and resolve loan closing issues.
- Collect and compile paperwork such as title abstracts, insurance policies, and tax histories to ensure loan is ready for closing.
- Assess customer account histories to determine previous compliance with payment plans and loan terms.
- Field customer complaints and provided solutions.
Property Management Lead
Target
Charlotte, North Carolina
11.2015 - 07.2020
- Manage expenses effectively and within guidelines including materials/tools purchasing and outsourced vendor repairs
- Manage 3rd party and business partners relationships to ensure rapid resolutions to store specific issues
- Perform facility maintenance which may include plumbing, electrical, drywall repair, painting, appliance repair, grounds keeping, house keeping, and customer service
- Drove operational improvements which resulted in savings and improved profit margins
Negotiator
Wells Fargo Home Mortgage
Fort Mill, SC
09.2016 - 01.2017
- Acted as point of contact for customers realtors and attorneys and liaison for FHA/HUD investor
- Maintained pipeline of 60-90 loans per month while ensuring customer service levels were exceeded
- Negotiated and approved terms and fees on behalf of FHA/HUD owned loans
- Review all mortgage short sale request and supporting documents to ensure all necessary information is included for approval
- Research applicant’s employment and financial history to help determine accuracy of application and documents
- Verify and calculate whether clients' income, assets and credit meet guidelines
- Ensure once all information is gathered that it is accurate, compliance standards are met, and it is in congruence with company policies
- Ordered appropriate documents to ensure titles were clear. Updated titles
Bankruptcy Mediation Specialist
Wells Fargo Home Mortgage
Fort Mill, South Carolina
11.2014 - 09.2016
- Acted as single point of contact and managed relationships with customers, attorneys, and internal/external parties to resolve delinquency through variety of options
- Interviewed an average of 120 mortgage loan applicants per month
- Collaborated with servicing partners including retained attorneys to ensure compliance with all regulations, i.e., state, federal, legislative, OCC, RECOR, UDAAP, Credit Risk, FCRA, and CFPB
- Obtained and analyzed financial documents per investor requirement
- Review and negotiated liens and judgments to help clear title to protect homeowner and investor
Home Preservation Specialist II
Wells Fargo Home Mortgage
Fort Mill, SC
06.2011 - 10.2014
- Analyzed financial status of borrowers in bankruptcy to find solutions to maintain homeownership through repayment plans, HAMP, proprietary, and investor sponsored modification options.
- Educated customers on liquidation options and foreclosure process when retention options were not available.
- Maintained excellent communication and built relationships with Wells Fargo retained bankruptcy counsel and multiple servicing departments.
- Ensured investor requirements were met for FHA, VA, FNMA, FHLMC, Bank and Private, and Wells Owned loans.
- Adhered to all federal and state compliance guidelines relative to mortgage lending.
- Prepare loan documentation, coordinate loan closing, process and ensure all files are in compliance with government regulations and bank policies
- Monitor upcoming foreclosure sale dates and request suspensions and postponements when necessary
- 95% of loans maintained within standard on monthly basis
- Interacts with other mortgage departments such as underwriting, settlement and liquidation to ensure resolution of issues and superior customer satisfaction.
Financial Management Technician
US ARMY NATIONAL GUARD
Charlotte, NC
04.2008 - 04.2014
- CA, NC, and Iraq
- Generated weekly and monthly financial reports to justify Commanders Emergency Relief Program to Congress.
- Created Finance Standard Operating Procedures (SOP) and measures used by all military units in Iraq and Afghanistan.
- Directed and monitored the work of 10 soldiers.
- Taught compliance and financial classes to high ranking officers and other military personnel to successfully complete their missions.
- Performed audits and quality control of source data to verify completeness and accuracy and reported discrepancies found in records.
- Analyzed, computed, and recorded data and other information, such as records or reports.
- Debit, credit, and totaled accounts using specialized accounting software.
- Compiled statistical, financial, accounting and auditing reports and tables pertaining to such matters as expenditures
- Reviewed files, records, and other documents to obtain information to respond to Commanding Officer's requests
Skills
- Detail oriented
- Excellent interpersonal and written/verbal communication skills
- Exceptional time management and self starter
- Understanding of current mortgage banking guidelines and trends
- Compliance trained in ECOA, FCRA, UDAAP, HMDA, CRA and Fair Lending
- Customer service-focused
- Sales, Negotiations and Processing experience
- Knowledge of Bankruptcy, FHA, VA, FNMA, FHLMC, and Bank and Private lenders
- US Army Veteran/Finance
- Analytical Skills
Timeline
Senior Credit Underwriter
Rocket Mortgage
02.2021 - 04.2022
Mortgage Processor 3
Wells Fargo Home Mortgage
08.2020 - 01.2021
Negotiator
Wells Fargo Home Mortgage
09.2016 - 01.2017
Property Management Lead
Target
11.2015 - 07.2020
Bankruptcy Mediation Specialist
Wells Fargo Home Mortgage
11.2014 - 09.2016
Home Preservation Specialist II
Wells Fargo Home Mortgage
06.2011 - 10.2014
Financial Management Technician
US ARMY NATIONAL GUARD
04.2008 - 04.2014
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