Benny Vargas

• Managed a team of mobile technicians throughout the PA, NJ, DE, MD region.
• Implemented service policies and procedures to ensure customer satisfaction.
• Trained new employees on company policies and procedures related to customer service.
• Managed regional budget and expenses associated with servicing customers.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Enhanced operational performance by developing effective procedures.
• Guided Mobile Service Team to promote growth of operations and sales.
• Recruited, interviewed and hired qualified staff for open positions.
• Supervised employees through planning, assignments and direction.
• Designed sales and service strategies to improve revenue and retention.

-Manage Mobile Techs and multiple Repair Facilities in a safe environment with over 1500 pieces of equipment and 46 employees to include 2 Service Managers, 3 Shop Supervisors, 6 Customer Support Coordinators, and 35 Technicians.

-Maintain equipment readiness at a level over 96% which includes unscheduled, scheduled and preventive maintenance repairs and service.

-Interact with internal and external customers to ensure asset availability, reliability and readiness at all times.

-Successfully implemented established policies and procedures to insure processes were followed to meet Company, DOT and OSHA standards.

-Manage hiring and training processes to ensure all employees have skill set that is best used to meet and exceed our customers expectations and quality equipment standards.

-Process and approve invoices to ensure proper account code utilization.

-Manage the repair processes of a repair facility on the shop floor with the use of OEM knowledge and highly trained, skilled technician pool.

-Process and manage the entry, submission and return of multiple OEM warranty claims.

-Lead a team of elite soldiers used for rapid deployment around the world.

-Manage the maintenance processes of a repair facility to ensure the readiness and reliability of equipment used by rapid deployment teams.