Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Ben Herrington

Morristown,TN

Summary

High-performing building manager with over 9 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Building Area Manager

Home Shopping Network
Greeneville , TN
04.2021 - Current

  • Developed and implemented supply chain strategies to optimize inventory levels, reduce costs, and improve delivery times.
  • Monitored supplier performance metrics such as quality, cost, lead time, and delivery accuracy.
  • Collaborated with other departments to design efficient logistics solutions for product distribution.
  • Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
  • Ensured compliance with all applicable laws and regulations related to the import and export process.
  • Managed the procurement activities of goods or services from vendors or subcontractors according to corporate policies.
  • Implemented processes for order tracking and tracing from vendor through customer delivery.
  • Created reports summarizing supply chain operations such as inventory levels and shipping schedules.
  • Conducted regular reviews of existing supply chain procedures to identify opportunities for streamlining operations.
  • Oversaw warehouse operations including receiving, storage, packing, unpacking, shipping, receiving functions.
  • Planned transportation routes for domestic and international shipments using routing software applications.
  • Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximize inventory.
  • Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
  • Implemented new or improved supply chain processes to enhance efficiency or performance.
  • Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
  • Conferred with supply chain planners to forecast demand or create supply plans.
  • Managed the daily operations of a large-scale order fulfillment center, overseeing all staff and ensuring that customer orders were processed accurately and timely.
  • Maintained accurate records of inventory levels to ensure adequate stock for fulfilling customer orders.
  • Created detailed reports on order status, shipping data, inventory management, and other related metrics.
  • Developed strategies to improve overall efficiency and accuracy in order fulfillment processes.
  • Monitored employee performance to ensure adherence to policies and procedures regarding product handling, packaging, labeling, and shipment preparation.
  • Coordinated with vendors and suppliers to ensure timely delivery of goods needed for order fulfillment.
  • Resolved issues related to incorrect or damaged shipments by working closely with customers, vendors, carriers, and other stakeholders involved in the process.
  • Implemented new technologies such as automated scanning systems and software applications designed to streamline order processing activities.
  • Analyzed customer feedback surveys to identify areas where improvements could be made in the order fulfillment process.
  • Developed standard operating procedures for packing, labeling, receiving, storing, picking, packing, shipping of merchandise.
  • Collaborated with IT department on system upgrades or changes that impacted order fulfillment process.
  • Established quality control measures throughout the entire ordering cycle from start to finish.
  • Reviewed existing workflow processes to identify areas where improvements could be made in terms of speed or accuracy.
  • Performed random audits of completed orders prior to shipment release in order to verify accuracy.
  • Investigated discrepancies between purchase orders received from customers versus what was shipped out in final packages.
  • Prepared inventory for shipment by attaching tags and labels.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Identified opportunities to reduce cost and improve productivity.
  • Consistently met company and department objectives within budget and time constraints.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Created and enforced policies and procedures for entire logistics team.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Implemented and planned warehouse safety and security programs and activities.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.

Owner/ Operator Golf Instructor

Self Employed Web
Morristown , TN
01.2001 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Collaborated with other owners on joint ventures and shared resources.
  • Developed new programs to increase golf participation such as lessons for beginners and clinics on the fundamentals of golf.
  • Provided individual instruction to students in all aspects of the game, including full swing analysis and putting techniques.
  • Maintained accurate records of student's progress with a focus on improvement in their game.
  • Assisted members with selecting appropriate clubs, apparel and other equipment needed to enhance their game performance.
  • Coached players on developing mental strategies to improve confidence while competing in tournaments.
  • Analyzed player's swings using advanced video technology tools such as K-Vest 3D Motion Capture System.
  • Facilitated group classes designed to help participants develop better understanding of golf rules and etiquette.
  • Scheduled private lessons with students according to availability and preferences stated by both parties involved.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Coordinated pre-season tryouts, training camps and special workshops to support team goals.
  • Improved strength, agility, stamina and technique by pursuing learning opportunities and working hard.
  • Maintained challenging training schedule in order to constantly improve abilities.
  • Improved form and techniques through targeted training and observation.

Area Manager

Home Shopping Network
Piney Flats , TN
08.2019 - 03.2021
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Developed and maintained an efficient process for order fulfillment to ensure accuracy and timely delivery of goods.
  • Conducted regular inventory checks to maintain accurate stock levels and optimize customer satisfaction.
  • Organized warehouse operations, including receiving, stocking, picking, packing, shipping and returns.
  • Analyzed performance data to identify areas for improvement within the operation team.
  • Implemented new systems for tracking orders and streamlining processes within the warehouse environment.
  • Managed staff training on operating procedures in order to maximize efficiency across the organization.
  • Created reports on operational performance metrics such as cycle time, throughput rate, fill rate.
  • Developed strategies for reducing costs associated with order fulfillment operations.
  • Identified opportunities to automate processes using technology solutions such as WMS.
  • Optimized existing workflows through continuous improvement initiatives such as Lean Six Sigma methodology.
  • Coordinated cross-functional teams for successful execution of special projects or initiatives.
  • Supported management decisions through data analysis and reporting tools such as Excel or Tableau.
  • Ensured customer satisfaction by maintaining high levels of accuracy throughout the entire order lifecycle.
  • Balanced service expectations against inventory and resource levels by utilizing sophisticated planning techniques.
  • Coached employees on ways to improve efficiency, accuracy and overall productivity.
  • Evaluated performance trends to determine areas in need of improvement.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Identified opportunities to reduce cost and improve productivity.

Area Manager of Logistics

Wal-Mart Supply Chain
Midway , TN
07.2015 - 06.2019
  • Managed daily operations of distribution centers, warehouses, and transportation fleets.
  • Analyzed customer requirements for delivery schedules, order processing, inventory management, and cost control.
  • Coordinated with internal departments to ensure timely shipment of goods in accordance with customer needs.
  • Created reports on performance metrics such as on-time delivery rate and total cost per shipment.
  • Monitored KPIs including freight spend, transit times, order accuracy, and customer satisfaction scores.
  • Ensured compliance with safety regulations in the handling of hazardous materials during transportations.
  • Implemented lean practices within the supply chain organization to reduce waste and increase productivity.
  • Provided guidance to staff members on best practices related to inventory management processes.
  • Identified opportunities for improvement through data analysis of supply chain performance.
  • Maintained high standards of internal and external customer service.
  • Identified and resolved shipping and packaging errors.
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Managed day-to-day shipping and receiving, typically overseeing more than 200,000 packages in 24-hour period.20
  • Drafted shipment reports to inform management and clients.
  • Managed high-performing team of 95 workers to enhance quality and safety of internal freight systems.
  • Created and maintained communication channels while delivering relevant information to major internal customers and stakeholders.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Identified opportunities to reduce cost and improve productivity.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Directed investigations to verify and resolve customer or shipper complaints.

Education

Bachelor of Science - Global Supply Chain Management

Western Governors University
Salt Lake City, UT

Skills

  • Supply Chain Management
  • Relationship building and management
  • Order Management
  • Controlling costs
  • Operations Management
  • Staff Management
  • Recruitment and hiring
  • Staff Training
  • Team Development
  • Performance Management
  • Process Improvement
  • Business Development
  • Quality Assurance
  • Lean Manufacturing
  • Database Management
  • Operations
  • Six Sigma proficiency
  • Lean Six Sigma
  • Six Sigma Certification
  • Conflict Resolution
  • Problem-Solving
  • Organizational Skills
  • Supplier management
  • Cost Analysis
  • Inventory Management
  • Analytical Thinking
  • Cost Assessments
  • ERP Software
  • MS Office
  • Business Management
  • KPI Management
  • Budget Administration
  • Regulatory Compliance
  • Quality Management Systems
  • Staff hiring
  • Strategic project planning
  • Program creation and implementation
  • Business Administration
  • Financial Management
  • Profit and loss analysis
  • Financial Planning

Affiliations

Professional Golfer for over 20 years devoted to not only playing but teaching and mentoring future players.

Accomplishments

  • Recognized for Six Sigma Certification
  • Green Belt in lean concepts

Certification

  • Class A Golf Professional

Timeline

Building Area Manager

Home Shopping Network
04.2021 - Current

Area Manager

Home Shopping Network
08.2019 - 03.2021

Area Manager of Logistics

Wal-Mart Supply Chain
07.2015 - 06.2019

Owner/ Operator Golf Instructor

Self Employed Web
01.2001 - Current

Bachelor of Science - Global Supply Chain Management

Western Governors University
  • Class A Golf Professional
Ben Herrington