Ben Herrington
Morristown,TN
Summary
High-performing building manager with over 9 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Building Area Manager
Home Shopping Network
Greeneville , TN
04.2021 - Current
- Developed and implemented supply chain strategies to optimize inventory levels, reduce costs, and improve delivery times.
- Monitored supplier performance metrics such as quality, cost, lead time, and delivery accuracy.
- Collaborated with other departments to design efficient logistics solutions for product distribution.
- Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
- Ensured compliance with all applicable laws and regulations related to the import and export process.
- Managed the procurement activities of goods or services from vendors or subcontractors according to corporate policies.
- Implemented processes for order tracking and tracing from vendor through customer delivery.
- Created reports summarizing supply chain operations such as inventory levels and shipping schedules.
- Conducted regular reviews of existing supply chain procedures to identify opportunities for streamlining operations.
- Oversaw warehouse operations including receiving, storage, packing, unpacking, shipping, receiving functions.
- Planned transportation routes for domestic and international shipments using routing software applications.
- Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximize inventory.
- Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
- Implemented new or improved supply chain processes to enhance efficiency or performance.
- Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
- Conferred with supply chain planners to forecast demand or create supply plans.
- Managed the daily operations of a large-scale order fulfillment center, overseeing all staff and ensuring that customer orders were processed accurately and timely.
- Maintained accurate records of inventory levels to ensure adequate stock for fulfilling customer orders.
- Created detailed reports on order status, shipping data, inventory management, and other related metrics.
- Developed strategies to improve overall efficiency and accuracy in order fulfillment processes.
- Monitored employee performance to ensure adherence to policies and procedures regarding product handling, packaging, labeling, and shipment preparation.
- Coordinated with vendors and suppliers to ensure timely delivery of goods needed for order fulfillment.
- Resolved issues related to incorrect or damaged shipments by working closely with customers, vendors, carriers, and other stakeholders involved in the process.
- Implemented new technologies such as automated scanning systems and software applications designed to streamline order processing activities.
- Analyzed customer feedback surveys to identify areas where improvements could be made in the order fulfillment process.
- Developed standard operating procedures for packing, labeling, receiving, storing, picking, packing, shipping of merchandise.
- Collaborated with IT department on system upgrades or changes that impacted order fulfillment process.
- Established quality control measures throughout the entire ordering cycle from start to finish.
- Reviewed existing workflow processes to identify areas where improvements could be made in terms of speed or accuracy.
- Performed random audits of completed orders prior to shipment release in order to verify accuracy.
- Investigated discrepancies between purchase orders received from customers versus what was shipped out in final packages.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Identified opportunities to reduce cost and improve productivity.
- Consistently met company and department objectives within budget and time constraints.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Created and enforced policies and procedures for entire logistics team.
- Directed investigations to verify and resolve customer or shipper complaints.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Implemented and planned warehouse safety and security programs and activities.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
Owner/ Operator Golf Instructor
Self Employed Web
Morristown , TN
01.2001 - Current
- Managed daily operations of business, including hiring and training staff.
- Collaborated with other owners on joint ventures and shared resources.
- Developed new programs to increase golf participation such as lessons for beginners and clinics on the fundamentals of golf.
- Provided individual instruction to students in all aspects of the game, including full swing analysis and putting techniques.
- Maintained accurate records of student's progress with a focus on improvement in their game.
- Assisted members with selecting appropriate clubs, apparel and other equipment needed to enhance their game performance.
- Coached players on developing mental strategies to improve confidence while competing in tournaments.
- Analyzed player's swings using advanced video technology tools such as K-Vest 3D Motion Capture System.
- Facilitated group classes designed to help participants develop better understanding of golf rules and etiquette.
- Scheduled private lessons with students according to availability and preferences stated by both parties involved.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
- Improved strength, agility, stamina and technique by pursuing learning opportunities and working hard.
- Maintained challenging training schedule in order to constantly improve abilities.
- Improved form and techniques through targeted training and observation.
Area Manager
Home Shopping Network
Piney Flats , TN
08.2019 - 03.2021
- Conducted periodic reviews of inventory levels and product mix in stores.
- Developed and maintained an efficient process for order fulfillment to ensure accuracy and timely delivery of goods.
- Conducted regular inventory checks to maintain accurate stock levels and optimize customer satisfaction.
- Organized warehouse operations, including receiving, stocking, picking, packing, shipping and returns.
- Analyzed performance data to identify areas for improvement within the operation team.
- Implemented new systems for tracking orders and streamlining processes within the warehouse environment.
- Managed staff training on operating procedures in order to maximize efficiency across the organization.
- Created reports on operational performance metrics such as cycle time, throughput rate, fill rate.
- Developed strategies for reducing costs associated with order fulfillment operations.
- Identified opportunities to automate processes using technology solutions such as WMS.
- Optimized existing workflows through continuous improvement initiatives such as Lean Six Sigma methodology.
- Coordinated cross-functional teams for successful execution of special projects or initiatives.
- Supported management decisions through data analysis and reporting tools such as Excel or Tableau.
- Ensured customer satisfaction by maintaining high levels of accuracy throughout the entire order lifecycle.
- Balanced service expectations against inventory and resource levels by utilizing sophisticated planning techniques.
- Coached employees on ways to improve efficiency, accuracy and overall productivity.
- Evaluated performance trends to determine areas in need of improvement.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Identified opportunities to reduce cost and improve productivity.
Area Manager of Logistics
Wal-Mart Supply Chain
Midway , TN
07.2015 - 06.2019
- Managed daily operations of distribution centers, warehouses, and transportation fleets.
- Analyzed customer requirements for delivery schedules, order processing, inventory management, and cost control.
- Coordinated with internal departments to ensure timely shipment of goods in accordance with customer needs.
- Created reports on performance metrics such as on-time delivery rate and total cost per shipment.
- Monitored KPIs including freight spend, transit times, order accuracy, and customer satisfaction scores.
- Ensured compliance with safety regulations in the handling of hazardous materials during transportations.
- Implemented lean practices within the supply chain organization to reduce waste and increase productivity.
- Provided guidance to staff members on best practices related to inventory management processes.
- Identified opportunities for improvement through data analysis of supply chain performance.
- Maintained high standards of internal and external customer service.
- Identified and resolved shipping and packaging errors.
- Led and managed projects to support logistics efforts and plans.
- Consistently met company and department objectives within budget and time constraints.
- Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.
- Collaborated effectively in cross-functional team-oriented environment.
- Managed day-to-day shipping and receiving, typically overseeing more than 200,000 packages in 24-hour period.20
- Drafted shipment reports to inform management and clients.
- Managed high-performing team of 95 workers to enhance quality and safety of internal freight systems.
- Created and maintained communication channels while delivering relevant information to major internal customers and stakeholders.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Identified opportunities to reduce cost and improve productivity.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Directed investigations to verify and resolve customer or shipper complaints.
Education
Bachelor of Science - Global Supply Chain Management
Western Governors University
Salt Lake City, UTSkills
- Supply Chain Management
- Relationship building and management
- Order Management
- Controlling costs
- Operations Management
- Staff Management
- Recruitment and hiring
- Staff Training
- Team Development
- Performance Management
- Process Improvement
- Business Development
- Quality Assurance
- Lean Manufacturing
- Database Management
- Operations
- Six Sigma proficiency
- Lean Six Sigma
- Six Sigma Certification
- Conflict Resolution
- Problem-Solving
- Organizational Skills
- Supplier management
- Cost Analysis
- Inventory Management
- Analytical Thinking
- Cost Assessments
- ERP Software
- MS Office
- Business Management
- KPI Management
- Budget Administration
- Regulatory Compliance
- Quality Management Systems
- Staff hiring
- Strategic project planning
- Program creation and implementation
- Business Administration
- Financial Management
- Profit and loss analysis
- Financial Planning
Affiliations
Professional Golfer for over 20 years devoted to not only playing but teaching and mentoring future players.
Accomplishments
- Recognized for Six Sigma Certification
- Green Belt in lean concepts
Certification
- Class A Golf Professional
Timeline
Building Area Manager
Home Shopping Network
04.2021 - Current
Area Manager
Home Shopping Network
08.2019 - 03.2021
Area Manager of Logistics
Wal-Mart Supply Chain
07.2015 - 06.2019
Owner/ Operator Golf Instructor
Self Employed Web
01.2001 - Current
Bachelor of Science - Global Supply Chain Management
Western Governors University
- Class A Golf Professional
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