Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jannie Hennings Toe

Silver Spring,MD

Summary

Guest-oriented, adaptable, prioritizing time management, and quick-learning food service and housekeeping professional ready to utilize my skills and experience to provide exceptional service with an organization that promotes growth and opportunity.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Housekeeping Cleaner

Kensington Park Senior Living
Kensington, MD
05.2024 - Current
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
  • Transported trash to designated disposal areas.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Maintained a clean work area at all times by sweeping or vacuuming daily.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Adhered strictly to health regulations regarding sanitation practices in the workplace.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Environmental Tech

Suburban Hospital
Bethesda, MD
01.2017 - 01.2020
  • Carry out various cleaning tasks, including sweeping, mopping, dusting, and polishing.
  • Ensure all rooms are properly cleaned and inspected to meet established standards.
  • Maintain and protect equipment, ensuring all tools and supplies are in good condition.
  • Report any damages, shortages, or disturbances to supervisors promptly.
  • Handle customer requests and complaints professionally, and with patience.
  • Monitor and replenish consumable supplies as needed.
  • Strictly follow health and safety regulations, and adhere to company policies and procedures.

Housekeeping

Suburban Hospital
Bethesda, MD
01.2017 - 01.2020
  • Maintain cleanliness and service standards for hospital facilities, both inside and outside the buildings.
  • Perform cleaning tasks in assigned areas, including patient care rooms, offices, stairwells, elevators, soiled holding areas, compactors, loading docks, hallways, parking lots, and other designated spaces.
  • Carry out routine, repetitive tasks consistently while remaining receptive to supervision and handling frequent interruptions.
  • Properly maintain cleaning equipment and efficiently use cleaning supplies such as soaps, disinfectants, finishes, abrasives, and polishes.
  • Operate floor care equipment for regular maintenance and assigned projects.
  • Spend significant time outdoors transporting debris to compactors.
  • Communicate professionally with patients and hospital staff.
  • Regularly check emails to ensure compliance with hospital requirements.
  • Use designated computers for bed tracking and other operational tasks.

Culinary Service Associate

Brooke Grove Retirement Village
Olney, MD
01.2015 - 01.2017
  • Ensures compliance with local food safety regulations.
  • Delivers exceptional customer service in both the restaurant and bistro.
  • Assists customers with allergies and dietary restrictions by offering suitable solutions.
  • Prepares food service areas, kitchen, and salad stations, including setting up equipment and utensils according to specific needs.
  • Monitors food temperatures and prepares designated areas for daily operations, including operating cooking or bakery equipment as needed.
  • Provides training and guidance to colleagues performing related tasks.
  • Performs additional job-related duties as assigned.

Peer Counseling

UNHCR
Kasoa- Buduburam Camp, Ghana
01.2001 - 01.2007
  • Utilized personal, life-changing experiences to guide and support women recovering from abuse.
  • Coordinated transportation for individuals, managed follow-up appointments, and collaborated with facility administrators and discharge staff to ensure smooth transitions.
  • Attended regular training sessions to stay up-to-date on best practices in peer counseling.
  • Conducted home visits and provided counseling to families in need of assistance.

Housekeeping

Hotel Africa
Monrovia, Liberia
01.1987 - 01.1990
  • Greeted and welcomed all visitors upon arrival, coordinating with housekeeping to prepare for guest check-ins.
  • Responded to inquiries about hotel services, amenities, and provided recommendations for dining, shopping, and entertainment.
  • Maintained accurate logbooks, including sign-in/out logs, per department protocols.
  • Ensured a clean and organized front desk, hotel lobby, and common areas.
  • Performed housekeeping duties such as vacuuming, dusting, and wall washing.
  • Stocked housekeeping carts with necessary supplies before each shift.
  • Managed general housekeeping tasks, including laundry, diapering, and cleanup.
  • Provided guidance to housekeeping staff on daily tasks and responsibilities.

Education

High School -

Seven days Adventist High School
Monrovia, Liberia

Certificates -

Catholic Home Economic
Monrovia, Liberia

Skills

  • Highly skilled food service
  • Customer Service
  • Sales
  • Communication: Oral and Written
  • Interpersonal
  • Courtesy
  • Problem Solving
  • Enthusiasm
  • Telephone Reception
  • Detail-oriented
  • Composure
  • Organization
  • Team Building
  • Critical Thinking
  • Check-in & check-out procedure
  • Stocking
  • Daily & Deep Cleaning
  • Steam Cleaning
  • Carpet Cleaning & Wood Floor Polishing
  • Prioritization and time management skills
  • Guest Relations
  • Collaboration
  • Initiative
  • Dusting & Polishing
  • Vacuuming & Mopping
  • Room tidying and organizing
  • Window Treatment Cleaning
  • Hospitality
  • Guest oriented
  • Juggle multiple tasks while providing terrific service
  • Assist servers with counting tallies at the end of the shift
  • Performed dining room preparatory work
  • Assisted in the setup of planned events
  • Greeted customers and directed them to their seats
  • Check-in customers and demonstrated the ability to maintain composure and work efficiently in a fast-paced environment
  • Catering for weddings and private events
  • Team counseling

Certification

  • Dementia Care Certification
  • Adult First Aid

Timeline

Housekeeping Cleaner

Kensington Park Senior Living
05.2024 - Current

Environmental Tech

Suburban Hospital
01.2017 - 01.2020

Housekeeping

Suburban Hospital
01.2017 - 01.2020

Culinary Service Associate

Brooke Grove Retirement Village
01.2015 - 01.2017

Peer Counseling

UNHCR
01.2001 - 01.2007

Housekeeping

Hotel Africa
01.1987 - 01.1990

High School -

Seven days Adventist High School

Certificates -

Catholic Home Economic

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Jannie Hennings Toe