Benson Dong
Springfield,IL
Summary
Computer Engineering student at Penn State with hands-on experience in hardware systems, digital logic design, and software development. Brings over five years of experience working with computers, including system assembly, troubleshooting, and technical problem-solving. Proven ability to collaborate effectively in team environments, quickly learn new technologies, and deliver reliable, high-quality results in technical and customer-facing roles.
Overview
10
10
years of professional experience
Work History
DoorDash
Self-Employed
San Francisco, CA
01.2023 - Current
- Managed efficient delivery logistics in high-volume environments, maintaining a 98% on-time delivery rate
- Resolved customer service issues in real time, ensuring consistent satisfaction in a fast-paced setting
- Identified needs of customers promptly and efficiently
Hunan Restaurant
Restaurant Staff
Springfield, IL
01.2016 - Current
- Supervised front-of-house operations, including order processing, billing, and customer conflict resolution
- Balanced part-time employment with full-time academic coursework, demonstrating strong time management and reliability
- Trained new employees on operational procedures, safety standards, and customer service expectations
Novanis I.T. Solutions
Internship
Springfield, IL
05.2025 - 08.2025
- Configured and deployed enterprise hardware systems for state government clients while adhering to strict security and compliance standards
- Assisted with network security protocols to prevent unauthorized access and reduce exposure to cyber threats
- Diagnosed and resolved hardware issues and performed system upgrades, reducing workstation downtime for client agencies
Sushi Ichiban Restaurant
Front Desk Executive & Administration
Champaign, IL
05.2022 - 08.2022
- Managed front desk operations, including phone inquiries, in-person customer service, and online order processing for a high-traffic restaurant
- Assisted with customer requests and answered questions to improve satisfaction
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Education
Bachelor of Science - Computer Engineering
Pennsylvania State University
University Park, PA05-2028
Skills
- Programming Languages: C, VHDL, JavaScript, HTML, SQL
- Hardware & Systems: System Assembly & Troubleshooting, Computer Architecture, Circuit Analysis
- Tools & Software: Visual Studio Code, Git, Microsoft Office Suite
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Accomplishments
- E-Sports 4 years, 2nd Place Trophy with Leadership in 2023
- 2nd Place Trophy in Video Game "TFT" in 2025
- Built and sold computers since 2019
Affiliations
- Clubs including Badminton, Computer Engineering, Asian Student Organization
- Volunteered at Animal Protective League during Senior Year of Highschool
- Honors Program from K-12 in Math
Timeline
Novanis I.T. Solutions
Internship
05.2025 - 08.2025
DoorDash
Self-Employed
01.2023 - Current
Sushi Ichiban Restaurant
Front Desk Executive & Administration
05.2022 - 08.2022
Hunan Restaurant
Restaurant Staff
01.2016 - Current
Bachelor of Science - Computer Engineering
Pennsylvania State University