Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benson Frick

Pensacola

Summary

A seasoned Food Service Supervisor with a proven track record at RedFish BlueFish, I excel in enhancing customer satisfaction and streamlining operations. Skilled in inventory management and staff training, my leadership significantly boosted team morale and efficiency. With a strong work ethic and excellent problem-solving abilities, I consistently ensure high-quality service and operational excellence.

Overview

11
11
years of professional experience

Work History

Food Service Supervisor

RedFish BlueFish
02.2014 - Current
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Ordered new supplies and food to maintain service levels.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Established and managed team schedules and shift assignments.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Tracked food production levels, meal counts, and supply costs.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
  • Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
  • Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
  • Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
  • Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
  • Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Oversaw training of more than Number team members.
  • Reviewed and approved employee schedules and timesheets.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Controlled food costs and managed inventory.
  • Served consistent portions following recipes and control standards.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Supervised food presentation and plating to enhance visual appeal.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Planned and executed promotions and special events in close collaboration with management.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Set and oversaw weekly and special event menu plans.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Cook

Ruby Slipper Cafe
01.2016 - 06.2017

Food Service Worker

Classic City Catering
10.2024 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Managed inventory levels to prevent shortages and reduce waste.
  • Reduced food preparation times by organizing workstations effectively.
  • Improved team morale by organizing regular staff meetings and feedback sessions.
  • Conducted daily equipment checks to ensure operational efficiency.
  • Implemented waste reduction strategies, contributing to cost savings.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Optimized food presentation to enhance customer dining experience.
  • Collaborated with kitchen staff to plan and execute special events without hitches.
  • Increased repeat business with high standards of food quality and service.
  • Assisted in menu development to cater to wider variety of dietary preferences.
  • Improved dining experience by maintaining clean and organized eating area.
  • Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Enhanced team efficiency with streamlined food preparation processes.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Adjusted food preparation methods in accordance with customer requests.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Cook

Waterpig BBQ
03.2021 - 03.2022

Pizza Delivery Driver

Pizza Hut
08.2018 - 01.2020
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.

Cook

Outback Steakhouse
10.2014 - 04.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Education

Highschool Diploma -

Escambia Highschool
Pensacola, FL

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Fast-paced environment
  • Flexible schedule
  • Working quickly
  • Productivity and efficiency
  • Working with diverse people
  • Interpersonal skills
  • Basic mathematics
  • Quality control
  • Complex Problem-solving
  • Heavy lifting capacity
  • Professional appearance maintenance
  • Covid-19 safety protocols
  • Cross-functional teamwork
  • Equipment maintenance
  • Staff training and development
  • Interpersonal relationship building
  • Supply inventory management
  • Food service equipment maintenance
  • Friendly and outgoing
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Verbal and written communication
  • Equipment operation
  • Supply stocking
  • Conflict resolution
  • Inventory management
  • Basic math
  • Supply ordering
  • Time management proficiency
  • Work station sanitation

Timeline

Food Service Worker

Classic City Catering
10.2024 - Current

Cook

Waterpig BBQ
03.2021 - 03.2022

Pizza Delivery Driver

Pizza Hut
08.2018 - 01.2020

Cook

Ruby Slipper Cafe
01.2016 - 06.2017

Cook

Outback Steakhouse
10.2014 - 04.2015

Food Service Supervisor

RedFish BlueFish
02.2014 - Current

Highschool Diploma -

Escambia Highschool

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Benson Frick