BENSON KUTI
IT Support Specialist
Atlanta,Georgia
Summary
Transitioning from Administrative Support and seeking a full time role in Information Technology. Over five years of experience in Administrative, Managerial and Customer Service roles. Recently completed the Google IT Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, security and includes evaluative hands-on assessments. Excited to implement technological skills to deliver innovative solutions that meet the organization's evolving needs, drive growth, and improve overall customer experience.
Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
AdminReady LLC
01.2019 - Current
- Provided technical and administrative support to senior management resulting in an 85% improvement in productivity and timely completion of tasks.
- Managed multiple databases, ensuring accurate and efficient data input and management, maintaining an accuracy rate of 99% in data entry and retrieval.
- Maintained 200+ complex files and confidential records with a 100% data confidentiality and security compliance rate.
- Ensured 100% clerical accuracy and timely completeness of records and reports.
- Developed and implemented office forms and procedures, resulting in a 75% improvement in efficiency and recommended methods for improving existing processes.
Hotel Manager
Pretoria North Hotel
01.2017 - 01.2019
- Optimized customer service by 60% by conducting regular evaluations of personnel performance and providing coaching and guidance to the company's employees.
- Documented accurate records of budgets, funds, and costs, resulting in a reduction of 40% in overall expenses.
- Resolved 75% of operational issues by leveraging IT solutions to improve hotel services, amenities, and policies.
- Formulated a training program that improved the performance of 20+ hotel staff, leading to enhanced customer satisfaction.
Security Systems Specialist
Octagon Security Services
01.2015 - 01.2017
- Sustained 24/7 surveillance by monitoring and analyzing camera footage, leading to a 45% reduction in security breaches.
- Communicated with law enforcement, fire departments and emergency medical personnel, resulting in a 60% increase in fast response time to emergencies.
- Maintained 100% physical access monitoring and ensured the security of all 500+ personnel and visitors daily.
Education
Senior Secondary Certificate -
Eleyele Secondary School
Ibadan, Oyo State01.2004
Skills
Basic Computer Architecture
- Operating Systems
- Remote Connection and Virtual Machines
- Computer Networking
- Software Management
- Troubleshooting
- Customer Service
- Routing Concepts
- VPNs and Proxies
- Systems Administration
- Network Security
- Technical support
- Software installation
- Remote support
- Issue troubleshooting
Certification
- Google IT Support Professional Certificate
- Coursera | 2023
Languages
English
Full Professional
Timeline
Administrative Assistant
AdminReady LLC
01.2019 - Current
Hotel Manager
Pretoria North Hotel
01.2017 - 01.2019
Security Systems Specialist
Octagon Security Services
01.2015 - 01.2017
Senior Secondary Certificate -
Eleyele Secondary School
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