Benson Montini
Mt. Juliet,TN
Summary
Dynamic Sales Associate and Customer Service professional with proven expertise in effective communication and collaborative teamwork. Achieved significant customer satisfaction at the Lionel Retail Store in Opry Mills Mall and Strike and Spare by enhancing visual merchandising and fostering repeat business. Skilled in time management and customer service, consistently delivering exceptional client experiences.
Overview
2
2
years of professional experience
Work History
Sales Associate
Lionel Retail Store Opry Mills
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided support to clients looking for specific Nascar die-cast models.
Customer Service
Strike and Spare Family Entertainment
03.2023 - 05.2024
- Provided exceptional customer service, fostering repeat business from satisfied clients.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Assisted customers with lane assignments and shoe rentals.
- Collaborated with team members to ensure seamless customer service experiences.
- Supported snack bar operations, ensuring food orders were served hot and fresh.
Education
Sport Management - Sports Management
Cumberland University
Lebanon, TNSkills
Effective Communication
Collaborative Teamwork
Engaged Listening
Customer Service
Time Management
Volunteer Work
Barber Motorsports Park - Children’s of Alabama Indy Grand Prix Volunteer (Access Control, Hospitality) 2023-2024
Music City Grand Prix - (Access Control, Hospitality) 2021-2023
Room In the Inn - Nashville (Served Lunch every Monday) 2022
Timeline
Sales Associate
Lionel Retail Store Opry Mills
05.2024 - Current
Customer Service
Strike and Spare Family Entertainment
03.2023 - 05.2024
Sport Management - Sports Management
Cumberland University
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