Benson Ohwovoriole
Kissimmee,FL
Summary
Dynamic sales leader with a proven track record at New Balance, adept in relationship selling and retail merchandising expertise. Excelled in creating personalized shopping experiences, boosting customer satisfaction, and leading teams to exceed sales targets by fostering a collaborative and positive work environment. Demonstrates exceptional people skills and a commitment to professional growth and team success.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Sales Associate
New Balance
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
Team Leader
New Balance
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Acting Team Lead
New Balance
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Associate
Levi’s
08.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor Of Health Science - Health Sciences
University of Central Florida
Orlando, FLAssociates In Arts - Associates in Arts
Valencia College
Orlando, FL05.2022
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Verbal/written communication
- Sales expertise
- Adapt to diverse groups
- Relationship selling
- Persuasion techniques
- Sales trends
- Fitting room maintenance
- Energetic self-starter
- Positive and professional
- Reading comprehension skills
- Written and oral communication skills
- Retail merchandising expertise
- Sales Training
- Reliability
Accomplishments
Member of the new balance Branson store opening
Member of the 2023 NYCM New Balance support group.
NYCM marathon prep team in New Jersey.
NB guest star award for Q1 and Q2
Certification
CPR certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Levi’s
08.2018 - 08.2019
CPR certification
Sales Associate
New Balance
Team Leader
New Balance
Acting Team Lead
New Balance
Bachelor Of Health Science - Health Sciences
University of Central Florida
Associates In Arts - Associates in Arts
Valencia College
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