Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Bentley Henderson

Slidell,LA

Summary

A dynamic Store Manager with a proven track record at Dollar General Store, I excel in enhancing customer satisfaction and streamlining operations. My expertise in inventory management and exceptional leadership skills have significantly improved store performance. Skilled in customer service management and team motivation, I consistently exceed performance goals, fostering a positive and productive store environment.

Overview

3
3
years of professional experience

Work History

Store Manager

Dollar General Store
01.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

High School Diploma -

Sulphur High
Sulphur, LA
05-1998

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Friendly and positive
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • POS systems
  • Goals and performance
  • Team motivation
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Employee scheduling
  • Accurate cash handling
  • Order management
  • Team development
  • Payroll management
  • Customer response
  • Bank deposit procedures
  • Bank and safe deposits
  • Inventory oversight
  • Performance reviews
  • Vendor management
  • Leading staff meetings
  • Delegating work
  • Personnel development

Accomplishments

  • Exceeded monthly store sales goals 9 months in a row. Top 10% in the Company for pass 3 Quarters.
  • Supervised team of 8 staff members.
  • Achieved the 256 national store ranking within 1 year. at mt current location.

Languages

English

Timeline

Store Manager

Dollar General Store
01.2022 - Current

High School Diploma -

Sulphur High
Bentley Henderson