Brittany Merrell
Aubrey
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Brand Ambassador
Kilburn Live (World Of Barbie)
10.2023 - 05.2024
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
Customer Service Representative
Injury Management Organization
09.2022 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Administrative Assistant/COVID-19 Tester
Aperture Labs
07.2021 - 02.2022
- Administered COVID-19 PCR Saliva Based Testing.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Obtained scanned records and uploaded to database.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Scheduling Coordinator
Dermatology Consultants Of Frisco
06.2020 - 04.2021
- Set and confirmed customer appointments.
- Copied and faxed important information for patient and client records.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Entered information into system to update status reports.
Claims Representative
Canon Business Solutions
07.2018 - 10.2019
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Mentored and trained new hire employees in resolving complex liability disputes and policy analysis.
Scheduling Coordinator
Baylor Univ. Medical Center
01.2016 - 06.2016
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Built strong relationships with potential clients to win trust and book appointments.
- Provided information regarding services and policies.
- Updated database with lead generation information, outbound calls and inbound efforts.
- Communicated with sales representatives to resolve schedule conflicts.
- Called no shows and cancellations to reschedule.
- Contacted previous and potential clients to offer services and products to suit needs.
Document Imaging Clerk
HCA
06.2012 - 09.2015
- Completed documents and work requests according to company standards.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Converted documents for specific personnel or project needs.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Identified errors and suggested appropriate edits.
- Reviewed array of different types of documents, including drawings, spec sheets and blueprints to maintain accuracy.
Education
High School Diploma -
Evolution Academy Charter School
05.2007
Skills
- Bookkeeping
- 10-Key Proficiency
- Data Entry Documentation
- Sensitive Material Handling
- Workers' Compensation Knowledge
- Check Processing
- Excel Spreadsheets
- Verbal and Written Communication
- Document and File Management
- Information Confidentiality
- Problem-Solving
- Critical Thinking
- Conflict Resolution
- Friendly, Positive Attitude
- Goal-oriented mindset
- Microsoft Word
- File Organization
- Microsoft Outlook
- Computer Proficiency
- Filing
- Clerical Support
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Database entry
- Excel spreadsheets
- Invoice Processing
- Microsoft PowerPoint
Timeline
Brand Ambassador
Kilburn Live (World Of Barbie)
10.2023 - 05.2024
Customer Service Representative
Injury Management Organization
09.2022 - 02.2023
Administrative Assistant/COVID-19 Tester
Aperture Labs
07.2021 - 02.2022
Scheduling Coordinator
Dermatology Consultants Of Frisco
06.2020 - 04.2021
Claims Representative
Canon Business Solutions
07.2018 - 10.2019
Scheduling Coordinator
Baylor Univ. Medical Center
01.2016 - 06.2016
Document Imaging Clerk
HCA
06.2012 - 09.2015
High School Diploma -
Evolution Academy Charter School
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