Benton Wade Baldwin
Corona,CA
Summary
Versatile and results-driven professional with a strong technical support and customer service background. Experienced in managing support requests and analyzing technical hardware at SOTA Imaging, resulting in increased client satisfaction and operational efficiency. Known for outstanding problem-solving skills and expertise in Salesforce and Zendesk, leading to significant improvements in issue resolution processes.
Overview
4
4
years of professional experience
Work History
Technical Support Advisor
SOTA Imaging
Orange, USA
07.2021 - 01.2024
- Specialized in creating advanced imaging devices for medical and dental industries.
- Provided technical support through telephonic and remote access solutions, assisting both new and existing clientele.
- Analyzed call log patterns to identify and resolve root causes.
- Recorded all client engagements within firm’s relational databases.
- Efficiently documented calls in both Salesforce and Zendesk.
Customer Service Associate (contracted)
A2Z- IT, inc
Murrieta, USA
08.2020 - 06.2021
- Expertly dismantled, transported, and reconnected data systems for major corporations securely.
- Streamlined cable management processes for rapid equipment movement along with hardware maintenance and equipment storage.
- Coordinated with leading organizations to facilitate secure IT system transitions.
Environment Services Associate (contracted)
Superior Environment Services, INC
San Diego, USA
12.2020 - 07.2024
- Provided contracted, experienced, and professional environmental services.
- Implemented data processing clean room protocol to power down server equipment.
- Employed industry-specific tools to achieve dust-free, contaminant-free conditions.
- Maintained and updated records of hazardous waste materials, disposal sites, and environmental compliance activities.
Education
Associate in Science - Informational Technology
Platt College
Anaheim, California05.2020
Skills
- Support Request Management
- Technical Hardware Analysis
- Issue Escalation Coordination
- User Support Services
- Network Systems Configuration
- Proficient in Operating Systems
- Desktop support
- Software diagnosis
- Application installations
- Salesforce and Zendesk experience
Timeline
Technical Support Advisor
SOTA Imaging
07.2021 - 01.2024
Environment Services Associate (contracted)
Superior Environment Services, INC
12.2020 - 07.2024
Customer Service Associate (contracted)
A2Z- IT, inc
08.2020 - 06.2021
Associate in Science - Informational Technology
Platt College
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