Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Benton Dodd

Saint Louis,Missouri

Summary

Accomplished Software Quality Analyst with a proven track record at MiTek Industries USA, adept in testing custom software solutions. Excels in enhancing software security and user experience, evidenced by the 2023 Tech/Dev "Team Of The Year" award. Skilled in software testing strategies, communication and API, SQL testing. A fully committed analyst familiar with the SDLC, showcasing a blend of technical proficiency and leadership.

Overview

20
20
years of professional experience
1
1
Certificate

Work History

Software Quality Analyst II

Mitek Industries USA
06.2021 - 11.2024
  • Analyzing new code and features to find security vulnerabilities such as SQL injection and API authorization key weaknesses
  • Verified web OPS/order data is processed securely with the goal to meet ISO27001 and SOC2 frameworks
  • Responsible for testing new and existing software releases, service packs, patches and bugs
  • Created new onboarding procedures and documentation, saving 2 weeks of configuration time for new employees and cross functional teams
  • Using Azure DevOps release pipelines, Spira, MiTek Structure, Postman, Swagger, CRM, Salesforce, RDP, VMWare, Azure Vnets, Beyond Compare, Microsoft Teams, SQL Management Studio
  • Testing automated web-based order processing portals, AutoCAD MEP, Blackpoint, Revit 3D BIM plugins Business management BOM suites and HVAC design software
  • Created and maintained internal virtual machine customer environments for testing high risk enterprise datasets
  • Participated in Agile Scrum ceremonies and offered feedback on UI/UX designs
  • Developed and executed regression test plans, test cases, software requirements for the Dev/Ops team
  • Investigated and documented bugs/fixes by collaborating with enterprise IT, end users, support teams, and developers
  • Subject Matter Expert for multiple software suites
  • Passionate about learning and committed to continual improvement.
  • 2023 Tech/Dev Award "Team Of The Year" member

Senior Software Technical Support Analyst

MiTek Industries USA
07.2007 - 06.2021
  • Provided software technical support/training for the MiTek design suite, business management pricing software, mobile design apps and SaaS cloud customers
  • A SME for multiple software suites providing training for fellow employees and customers
  • Analyzed and recommended data continuity plans for IT administrators
  • Coordinated deployments of new software, feature updates and bug fixes.
  • Assist SQA with regression testing, bug documentation, fixes, tiger testing, and delivery to end users.
  • International travel to train offshore design/support teams, utilizing secure HASP key installs to protect MiTek software IP
  • Trained and supervised co-workers on effective communication, security standards, rapport, and technical troubleshooting theory

Architectural Truss Designer

Forest Products Supply
12.2004 - 06.2007
  • Designed Commercial and Residential Roof/Floor/Beam/ and Joist systems
  • Communicate with customers to determine the scope and requirements of projects
  • Coordinate with Project Managers to verify regional design criteria and codes
  • Utilized the MiTek Design Suite and AutoCAD design software suites
  • Make site visits to measure and confirm structural support and repairs are to designed specifications
  • Calculated structural loads, stress factors and wind uplifts to accurately design the structure

Education

Architectural Design & Information Technology

Pellissippi State Community College
Knoxville, TN

Skills

  • Testing MiTek suite, Autodesk, and Revit design software, along with API web based batch order processing systems
  • Experienced in Agile team collaboration
  • Familiar with API, JSON, SQL, IIS app pools, and database administration
  • Testing security vulnerabilities within the software including telemetry and auditing
  • 13 Years enterprise Customer Support assisting in User Acceptance Testing and UX/UI design from an end user perspective
  • Using tools such as Azure AD, Swagger, Salesforce, CRM, Test Track, Miro, Microsoft Teams, Postman, Beyond Compare, VMware, and SQL Management Studio
  • Experienced in Functional, Performance, Regression, Smoke and Ad Hoc testing

Accomplishments

    "Team of the Year 2023" Credly May 2023

    Mitek Tech/Dev Award for 2023

Certification

  • Microsoft Certified Cybersecurity Analyst
  • ISTQB - CTFL certification - March 2025


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Software Quality Analyst II

Mitek Industries USA
06.2021 - 11.2024

Senior Software Technical Support Analyst

MiTek Industries USA
07.2007 - 06.2021

Architectural Truss Designer

Forest Products Supply
12.2004 - 06.2007

Architectural Design & Information Technology

Pellissippi State Community College

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Benton Dodd