Summary
Overview
Work History
Education
Skills
Timeline
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Benup Prasai

Arlington

Summary

Experienced professional seeking a challenging position in a competitive environment at an esteemed organization. Focused on continuous learning, consistent growth, and adding value. Proactive and goal-oriented with exceptional time management and problem-solving skills. Known for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to driving team success and contributing to organizational growth.

Overview

3
3
years of professional experience

Work History

IT Consultant

Welkin Technologies
09.2023 - Current
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Created service level agreement for IT operational functions and help desk operations.
  • Inspected equipment, assessed functionality, and optimized controls.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Met architecture compatibility and guidelines through effective troubleshooting.
  • Developed clear specifications for project plans using customer requirements.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Oversaw development and implementation of improvements to support network operations.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Coordinated secure system access of users to various department systems and platforms.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Consulted with engineering team members to determine system loads and develop improvement plans.

IT Consultant

Cloudnine Tek
11.2021 - 07.2023
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Created service level agreement for IT operational functions and help desk operations.
  • Inspected equipment, assessed functionality, and optimized controls.
  • Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Planned and developed interfaces that simplified overall management and offered ease of use.
  • Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
  • Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
  • Developed clear specifications for project plans using customer requirements.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Managed life cycle replacement of hardware and software.
  • Wrote strategic business plans outlining need for departmental information technology resources.

Education

Masters - Information Technology

University of the Cumberlands
09.2023

Bachelor’s of Science - Finance

McNeese State University
Lake Charles, Louisiana
05.2021

Skills

  • Grafana
  • BitBucket
  • Hawk1
  • Argos
  • K8s
  • Windows
  • Mac OS
  • Android
  • Microsoft Office Word
  • Microsoft Excel
  • Outlook
  • PowerPoint
  • Agile methodology
  • IT system development
  • Root-cause analysis

Timeline

IT Consultant

Welkin Technologies
09.2023 - Current

IT Consultant

Cloudnine Tek
11.2021 - 07.2023

Bachelor’s of Science - Finance

McNeese State University

Masters - Information Technology

University of the Cumberlands

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Benup Prasai