Summary
Overview
Work History
Education
Skills
Timeline
Generic

BENYAM S. HAILU

Dallas,TX

Summary

Enthusiastic Senior Operations leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Senior Operations Manager

Stitch Fix
03.2019 - Current
  • Oversaw workforce management planning, volume predictions, and capacity planning. - Monitored over 200 employees' day-to-day activities and made plans to rectify issues.
  • Reviewed daily performance data and analyzed trends and opportunities using Excel Sheets to make informed decisions and respond to changing operational needs effectively. -
  • Optimized costs, contributing to productivity, cost development, and proficiency of central fulfillment operations, resulting in $300,000 in expense savings.
  • Developed and implemented a DE&I team focused on employee opportunities and community service.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and advocating for various personnel issues.
  • Trained and mentored supervisors and associates on performance-oriented strategies and customer service techniques. - Took ownership of customer issues and followed problems through to resolution using Zendesk.
  • Developed service procedures, policies, and standards.
  • Negotiated contracts with outside carriers to minimize costs to the company and customers.
  • Reduced injuries among personnel with the development and implementation of robust safety programs and policies.

DE&I Program Manager

Stitch Fix
11.2021 - Current
  • Establish and oversee Employee Resource Groups, working closely with ERG leaders and members. By providing support to help them achieve their objectives and execute their initiatives effectively.
  • Create a comprehensive DEI strategy that aligns with the organization's values and goals
  • Develop and deliver training programs that raise awareness about unconscious bias, cultural competence, and other related topics
  • Collaborate with HR teams to implement inclusive hiring practices. This includes sourcing candidates from diverse backgrounds, minimizing biases in the selection process, and ensuring that job descriptions are inclusive and free from discriminatory language.
  • Collect and analyze data related to diversity within the organization. This includes tracking demographic information, pay equity, and representation at different levels of the company. Using this data to identify trends and areas for improvement.
  • Foster collaboration and networking between ERGs, different departments, and senior leadership to support ERG initiatives and company goals. Connect ERGs with external organizations and resources that align with their objectives.
  • Collect and analyze data related to ERG participation, engagement, and impact on the organization.
  • Prepare regular reports and presentations on ERG activities and achievements to share with leadership.

Franchise Owner

My Home Tender
05.2016 - 03.2019
  • Devised strategic business plans and aligned decisions with long-term vision, achieving consistent success in the housing market.
  • Developed and deployed sales and marketing tactics to drive strategic growth, supporting revenue goals for a team of 8.
  • Studied the market to determine optimal pricing of goods and capitalize on emerging opportunities. - Conducted audit inspections and independent checks to verify parts and materials.
  • Attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
  • Optimized team hiring, training, and performance. - Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Conducted team meetings to reinforce goals, objectives, and clear expectations about policies and procedures.
  • Analyze property inventory data to identify and address stock discrepancies, that factored in price point, location and style

Market Operations Manager

Carvana
08.2015 - 05.2016
  • Represented Carvana, including start-up communities, local offices/companies, events, outreach programs, and the general public.
  • Supported the Regional Manager to create and maintain rapid market growth through retail branding, client acquisition, partnerships, and operational excellence.
  • Tracked and analyzed profitability and key metrics to improve overall profitability and bring in new clientele.
  • Supervised daily operations of a multi-million dollar distribution operation and over 200 employees.
  • Managed inventory and the movement of cars into and out of the Distribution Center safely for repairs, meeting or exceeding set production, brand awareness, and quality goals.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Participated in promotional activities and trade shows, working with advertisers and production managers to market products and services.

Store Manager

Target
11.2012 - 07.2015
  • Responsible for analyzing the profit of three multi-million dollar forecasted stores.
  • Provided direct leadership and inspiring guidance to 12 A-Managers, 27 Team Leaders, 225 Associates, Contractors & Vendor Sales Representatives.
  • Evaluated and analyzed store financial reports (Profit & Loss), forecasting, goal setting, scheduling, and payroll including KPIs (Key Performance Indicators); developed and implemented adjustments to meet financial goals.
  • Drove 6% retail sales increase by implementing improvement strategies and holding the team accountable.
  • Developed and promoted 11 members into Store and Executive leadership roles.
  • Cultivated a shortage-awareness culture every day, working with appropriate partners to develop and implement solutions to shortage concerns.
  • Ranked #3 YTD (85 stores) in wireless sales through our in-house Target Mobile (Marketsource) Vendor.
  • Ranked 6th YTD (85 stores) within Guest Satisfaction metric.

Divisional Trainmaster

BNSF Railway
01.2010 - 11.2012
  • Supervised the production of 500 miles of rail with 8 managers and 250 union workers, ensuring compliance with safety and operating rules, schedule agreements, and government regulations.
  • Planned daily operations to provide scheduled freight for clients, including GE, Exxon Mobil, BP, Galveston Port, and Texas City Terminal.
  • Managed the budget, P&L, efficiency, and safety performance of 8 locations.
  • Served as a first responder to critical field incidents.
  • Collaborated with peers, dispatchers, and FRA (Federal Railroad Administration) to achieve 100% rules compliance and eliminate risk through safety practices and mentoring.
  • Built relationships with clientele and served as the liaison to uphold the company's standards.
  • Motivated teams to exceed all objectives in workforce operations by providing ongoing support and guidance.

Terminal Manager

BNSF Railway
09.2007 - 12.2009
  • Set terminal budgets and set goals to adhere to plans.
  • Boosted accuracy in outbound and inbound operations 17% by initiating quality control processes on incoming and outgoing freight.
  • Directed and initiated investigations to to find root cause of incidents and customer complaints.
  • Directed and monitored tracking, routing and dispatching transportation vehicles.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.

Education

BBA - Finance

Texas Tech University
Lubbock, TX
05.2007

Skills

  • Change Management
  • Recruitment
  • Budget development
  • Coaching and mentoring
  • KPI Tracking (Looker)
  • Quarterly Forecasting
  • Operational Logistics
  • Project Management
  • Process Improvement
  • Policy Implementation
  • Team Development
  • Customer Service (Zen Desk)
  • Quality Improvement Strategy
  • 5S Principles
  • Inventory Management

Timeline

DE&I Program Manager

Stitch Fix
11.2021 - Current

Senior Operations Manager

Stitch Fix
03.2019 - Current

Franchise Owner

My Home Tender
05.2016 - 03.2019

Market Operations Manager

Carvana
08.2015 - 05.2016

Store Manager

Target
11.2012 - 07.2015

Divisional Trainmaster

BNSF Railway
01.2010 - 11.2012

Terminal Manager

BNSF Railway
09.2007 - 12.2009

BBA - Finance

Texas Tech University

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BENYAM S. HAILU