Summary
Overview
Work History
Education
Skills
Who Am I?
Timeline
Generic

Mackenzie Webb

Asheville,NC

Summary

Certified Nursing Assistant offering 6 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Helpful CNA committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress. Experienced Healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated with Certified Nursing Assistant certification. CNA focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable CNA with strong ability in communciaton. Offering comfort and efficency. Highly organized, proactive and punctual with team-oriented mentality.

Overview

4
4
years of professional experience

Work History

CNA

Soul Providers
Asheville, NC
08.2023 - Current
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Helped residents walk with or without self-help devices.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Distributed drinking water and nourishment to residents.

CNA

Worx Staffing Agency
Arden, NC
05.2022 - 10.2022
  • Helped residents walk with or without self-help devices.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Reported changes in patient conditions to registered nurse or physician.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Assisted residents in preparing for activities and social programs.
  • Documented patient care services by charting in designated areas.

Call Center Representative

Yu Ken Kut It
Arden, NC
05.2022 - 10.2022
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Led on- and off-site customer support teams across multiple time zones.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Performed outbound calling campaigns to promote new products or services.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Consulted with customers to resolve service and billing issues.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Promoted available products and services to customers during service, account management and order calls.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Developed effective working relationships with team members across multiple departments.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Mentored junior team members and managed employee relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Supported sales team members to drive growth and development.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained records of customer interactions, transactions, comments, and complaints.

Server

Benne On Eagle Street
Asheville, NC
01.2021 - 05.2022
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Served food and beverages to patrons and confirmed complete orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Prepared drinks according to standard recipes.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Presented menus and answered questions regarding items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Greeted guests and provided menus.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Prepared checks, itemizing total meal costs and taxes.

CNA

Blue Ridge Nursing & Rehabilitation Center
Hendersonville, NC
01.2020 - 01.2021
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Reported changes in patient conditions to registered nurse or physician.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Distributed drinking water and nourishment to residents.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted residents in preparing for activities and social programs.
  • Answered patient call lights promptly and responded to requests appropriately.

Education

High School Diploma -

TC Roberson High School
Asheville, NC
06-2018

Some College (No Degree) - Business Management

AB Tech Community College
Asheville, NC

Skills

  • Compassionate Communication
  • Basic Life Support
  • Complex Problem-Solving
  • Maintaining Confidentiality
  • Direct Patient Care
  • Inpatient Care
  • Outpatient Care
  • Patient Management
  • Product Promotion
  • Customer Service
  • Teller Support
  • Financial Institution Regulations
  • New Account Setup
  • Account Updating
  • Financial Processes Understanding
  • Financial Planning
  • Creative Thinking
  • Comparing Products
  • Analyzing Performance
  • Purchasing Processes
  • Operations Management

Who Am I?

  • I am dedicated to putting in hard work and forth the effort to succeeding in anything I do.
  • I am reliable when it comes to being on time
  • I am teachable, always willing to learn or try new tactics
  • I am creative when it comes to any situation when having to think quick or in the moment without pressure
  • I am a team player
  • I am a great communicator

Timeline

CNA

Soul Providers
08.2023 - Current

CNA

Worx Staffing Agency
05.2022 - 10.2022

Call Center Representative

Yu Ken Kut It
05.2022 - 10.2022

Server

Benne On Eagle Street
01.2021 - 05.2022

CNA

Blue Ridge Nursing & Rehabilitation Center
01.2020 - 01.2021

High School Diploma -

TC Roberson High School

Some College (No Degree) - Business Management

AB Tech Community College

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Mackenzie Webb