Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beonka Simmons

Washington,DC

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

11
11
years of professional experience

Work History

Call Center Representative

Virginia Linen Service
11.2021 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Managed high-volume calls while maintaining a positive and professional demeanor.
  • Documented interactions accurately in CRM systems to ensure seamless follow-up processes.
  • Trained and mentored new staff on call protocols and customer service techniques.
  • Collaborated with cross-functional teams to address complex customer issues effectively.
  • Implemented strategies that reduced call handling time while increasing resolution rates.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Unit Clerk Assistant

Brinton Woods Health & Rehabilitation Center
05.2014 - 10.2021
  • Managed patient records and documentation, ensuring compliance with health regulations and facility policies.
  • Coordinated communication between medical staff and patients to streamline information flow.
  • Assisted in scheduling appointments and maintaining calendars for healthcare providers, optimizing operational efficiency.
  • Processed admissions and discharges, facilitating smooth transitions for patients within the facility.
  • Developed standard operating procedures for clerical tasks, increasing overall departmental efficiency and consistency.

Education

High School Diploma -

Gettysburg Area High School
Gettysburg, PA

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Call control
  • Answering questions
  • Calm disposition
  • Inbound phone call management
  • Customer service optimization

Timeline

Call Center Representative

Virginia Linen Service
11.2021 - Current

Unit Clerk Assistant

Brinton Woods Health & Rehabilitation Center
05.2014 - 10.2021

High School Diploma -

Gettysburg Area High School

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