Benjamin Epstein
Granite Bay,CA
Summary
Enthusiastic professional with experience in project management, executing complex tasks independently, and business administration process analysis & improvement. Adept at managing a variety of tasks from multiple authorities and timelines while ensuring day-to-day programmatic support is maintained at the highest level of efficiency. Comfortable enforcing Standard Operating Procedures internally while being articulate and professional. Conscientious and tactful when communicating externally with clients, partner organizations, and government entities.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
The Nature Conservancy In California
09.2023 - Current
- Provide daily operational support to program team to ensure accuracy and deadlines are met.
- Translate payment requests from Sales Force into Concur in a timely manner.
- Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assist in recruitments and interview scheduling as necessary.
- Provide support to other programs and staff as needed.
- Manager of Spindrift Reservations
- Project manager for WorkDay Contract Transition.
- Assist in creation and implementation of the Spindrift Connect Page to improve consistency of information across the Conservancy.
- Assist with management of California Government Filings throughout the year.
- Be a subject matter expert on CA Fleet special project.
- Provide operational support to all staff as needed.
- Train new hires on Operations systems.
- Train and enforce Expense Report Standard Operating Procedures.
- Communicate with vendors, partner organizations, and government entities, while maintaining professionalism.
- Maintain organized filing system for easy access to important documents when needed.
- Serve as a liaison between departments to promote collaboration in achieving shared objectives.
- Implement escalation procedures to effectively handle time-sensitive issues.
- Promote an energetic atmosphere with purpose to drive improvements within our team.
- Collect, arrange, and input information into database system.
- Maintain database systems to track and analyze operational data.
Civil Litigation Paralegal
Grime Law LLP
09.2022 - 09.2023
- Assisted attorneys with case organization and administrative tasks.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Used internal templates to prepare subpoenas and client correspondence.
- Contacted clients to schedule architectural inspections.
- Coordinated with professional companies to assist with architectural inspections of homes within homeowners associations.
- Analyzed Homeowner Association Covenants, Conditions, and Restrictions (CC&Rs) for relevant case information.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated pertinent information to clients via phone, email, and mail.
- Drafted pleadings, letters, and emails on behalf of the Attorney.
- Researched California Civil Codes.
- Researched California Code of Civil Procedure.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Completed electronic filings, document services,
- Maintained litigation database and document organization for construction defect and general counsel cases.
- Ensured accurate billing practices by closely tracking billable hours spent on each task per project or client matter.
Marketing Coordinator /Administrative Assistant
Angius & Terry LLP
06.2018 - 09.2019
- Coordinated and attended destructive testing with clients and contractors.
- Assisted Attorneys with day to day administrative tasks.
- Distributed marketing materials in person to potential clients and vendors.
- Used online and offline marketing to generate leads, increase visibility and drive client growth.
- Improved client satisfaction by promptly addressing inquiries and concerns via phone and email.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Courtesy Clerk
Safeway
01.2016 - 02.2017
- Maintained cleanliness of store premises.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
Team Member
Dunkin Donuts
01.2015 - 01.2016
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Bachelor of Arts (B.A.) - Political Science
UNIVERSITY OF CALIFORNIA SANTA BARBARA
Santa Barbara, CA09.2022
Skills
- Tech-savvy, and proficient with Sales Force, Concur, Adobe, Microsoft Office Suite
- Enforcing Standard Operating Procedures to protect the Organization
- Project Management
- Internal & External Customer Service
- Decision-making capabilities
- Critical Analysis of problems
- Data Management
- Expert Oral and Written Communicator
- Experience handling Confidential Information
- Ability to use own resources to create solutions for complex problems
Volunteering
Bunnies Urgently Needing Shelter (B.U.N.S) - 100 Hours
Santa Barbara, CA
Timeline
Operations Coordinator
The Nature Conservancy In California
09.2023 - Current
Civil Litigation Paralegal
Grime Law LLP
09.2022 - 09.2023
Marketing Coordinator /Administrative Assistant
Angius & Terry LLP
06.2018 - 09.2019
Courtesy Clerk
Safeway
01.2016 - 02.2017
Team Member
Dunkin Donuts
01.2015 - 01.2016
Bachelor of Arts (B.A.) - Political Science
UNIVERSITY OF CALIFORNIA SANTA BARBARA
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