Berchel Douglas
Vendor Management Specialist
Washington,D.C.
Summary
Tech-savvy I.T. Specialist versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as process reengineering and improvement. Track record of on-time rollouts that met all project milestones and surpassed quality expectations.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Project Manager
Office Of Contracting And Procurement
Washington, DC
09.2019 - Current
- Gathered technical information, prepared written text basic projects, and helped coordinate layout and manual organization by use of Microsoft Visio
- Gained valuable experience with document publishing tools including advanced Microsoft (MS) Word, Adobe PDF, and PowerPoint functions
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
Vendor Management Team Lead
Office Of Contracting And Procurement
Washington, DC
09.2019 - Current
- Produced training materials that would be utilized to on-board team members servicing over 90+ DC Government agencies via PowerPoint
- Increased department productivity by resolving over 2,290 Incident requests
- Supervised the submission of 3,049 vendor management requests which was a 10% improvement from the previous year
- Implemented the use of Sharepoint throughout the department to track team workload and progress of various projects
IT Support Specialist
Office Of Contracting And Procurement
Washington, DC
02.2019 - 09.2019
- Provided technical support, via phone, computer, in person, and through Salesforce ticketing system, for most issues related to desktop software, hardware and peripherals
- Work within Salesforce ticketing system to create detailed work logs and technical documentation
- Streamlined vendor on-boarding by creating automated online portal for supplier registrations, invoicing and procurements
- Utilized Microsoft Excel and Sharepoint to manage reporting for incident tickets
Administrative Support Specialist
Office of Contracting and Procurement
Washington, DC
12.2015 - 02.2019
- Ordered, purchased inventory, and warehouse systems
- Researched information through files, records, resources, and electronic media
- Developed new techniques, methods and procedures that improved technology solutions, inventory management and accounting reconciliation
- Reconciled daily transactions of purchase card within JP Morgan Chase systems
Assistant Manager
Nordstrom
Fairfax, VA
06.2014 - 11.2015
- Maintained daily record of all transactions and generate reports for store manager via Microsoft Excel
- Trained new staff to deliver outstanding customer service with use of Microsoft PowerPoint
- Motivated sales employees to improve morale, performance, and store revenue; resulted in 25% department revenue increase
- Analyzed marketing information and translated it into strategic plans for customer growth
Resident Assistant
Morgan State University, Office Of Development
Baltimore, MD
09.2011 - 02.2012
- Assisted with daily operational procedures: check-ins, check-outs, damage assessment, room changes, and lockouts for over 100 students
- Utilized Microsoft Excel to conduct weekly assessments with residents to identify any maintenance issues
- Encouraged community atmosphere by implementing educational and social programs
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
MORGAN STATE UNIVERSITY
08.2010 - 05.2014
Skills
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Visio
Sharepoint
Timeline
Project Manager
Office Of Contracting And Procurement
09.2019 - Current
Vendor Management Team Lead
Office Of Contracting And Procurement
09.2019 - Current
IT Support Specialist
Office Of Contracting And Procurement
02.2019 - 09.2019
Administrative Support Specialist
Office of Contracting and Procurement
12.2015 - 02.2019
Assistant Manager
Nordstrom
06.2014 - 11.2015
Resident Assistant
Morgan State University, Office Of Development
09.2011 - 02.2012
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
MORGAN STATE UNIVERSITY
08.2010 - 05.2014