Summary
Overview
Work History
Skills
Accomplishments
Timeline
RELEVANT EXPERIENCE
Section name
Manager
Berdene Pappas

Berdene Pappas

Team lead
Anna,USA

Summary

Dynamic retail professional with a robust background in leading store teams to optimize operational efficiency and enhance customer satisfaction. Expertise in managing daily operations, streamlining inventory processes, and cultivating a collaborative team environment has consistently driven success. A strong commitment to maintaining high standards in customer service and operational excellence, combined with exceptional organizational skills, ensures effective team performance and adaptability to evolving needs. Prepared to leverage proven leadership abilities and strategic planning to elevate store success and achieve ambitious goals.

Overview

2013
2013
years of professional experience

Work History

Real Estate Agent

Lindsey and Ass.
2018 - 2020
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Manager

Brenden Pappas PGA Tour Professional
10.1993 - 08.2012
  • Co-ordinated all travel arrangement to and from events
  • Liaised with PGA Tour regarding all health and retirement benefits
  • Took care of all banking and tax obligations

Manager

Residence of the Pappas Clan
12.1999 - 08.2010
  • Managed all bills and taxes
  • Raising twin boys, 20 years
  • Maintain a neat and tidy home

Front of the Store Team Lead

Buc-ee's
  • The Store Team Lead primary duties are to direct customer traffic to fast checkouts, serve as first responder to customer inquiries, direct duties of cashiers and maintenance employees in absence of their respective managers. Candidates must exhibit leadership, store knowledge and communicative skills to be considered for this role.
  • The essential job functions include, Illustrate competent knowledge of various Point of Sale and transaction devices
  • Deliver clean, friendly and in-stock
  • Serve as cashier when needed
  • Enforce Company policies and procedures in absence of store management
  • Perform close duties
  • Assign and inspect elements of the shift duty list
  • Reconcile shift reports
  • Perform other duties as required and/or assigned
  • Must be able to function in a fast-paced work environment
  • Must be able to stand and walk on a hard or concrete surface, bend, reach, kneel, squat, reach overhead and side to side and able to lift and carry up to 50 pounds on a regular basis
  • Walking, typing, sitting, climbing, lifting, or reading abilities necessary to complete essential tasks
  • The Store Team Lead typically works 40 hours per week. The position requires that the employee be available mornings, evenings and overnight. Must have open availability to work weekdays, weekends and holidays
  • Employees must be able to perform essential functions of the job with or without reasonable accommodation
  • I have worked in this position for about 7months and have done all the functions that is essential to this job
  • Conducted regular performance evaluations for staff members, providing constructive feedback for continued development.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Set clear expectations for individual roles and responsibilities in order to achieve overall goals.

Gift Merchandise Team Lead

Buc-ee's Melissa TX
  • The Gift/Merchandise Team Leader delivers assertive leadership to promote a Clean, Friendly, and In-Stock experience to every customer. The Gift/Merchandise Team Lead should have the ability to manage store personnel, protect quality, and promote customer service. Gift/Merchandise Team Leaders typically work Morning, late afternoon and evening shifts including most weekends and holidays.
  • The essential job functions include, but are not limited to:
  • Illustrate competent knowledge of various Point of Sale and transaction devices
  • Reconcile multiple shift reports
  • Resolving customer issues in a friendly and professional manner
  • Assign and inspect elements listed on shift duty list
  • Communicate professionally with the Store General Manager and employees
  • Understand and apply federal, state, and local laws as they apply to retail sales and general employment matters
  • Assure safety rules and regulations are implemented and followed
  • Ability to work on the store's busiest days
  • Ability to work on a rotating schedule that alternates between day and night
  • Maintain Regular and prompt attendance
  • Effectively and efficiently complete tasks
  • Interact professionally with team members
  • Ability to work in a fast paced, high-pressure environment
  • Prolonged walking or standing for 8-12 continuous hours
  • Employees must be able to perform essential functions of the job with or without reasonable accommodation
  • I have been in this position for about 6 months before I transferred to Front of the Store in January 2025 I have shown the ability to manage my team and make sure that customers are take care of and making sure that me and my team are on top of things
  • Improved employee retention rates by providing regular feedback, recognition, and opportunities for growth within the company.
  • Conducted regular performance evaluations for team members, identifying areas for improvement as well as recognizing individual achievements that contributed positively to the store's success.
  • Championed company values and culture, fostering a workplace environment that promoted teamwork, respect, and dedication to excellence in customer service.

Skills

  • Strong ability to retain information
  • Highly organized
  • Strong attention to detail
  • Team collaboration skills
  • Proficient in computer applications
  • Quick learner

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].

Timeline

Manager

Residence of the Pappas Clan
12.1999 - 08.2010

Manager

Brenden Pappas PGA Tour Professional
10.1993 - 08.2012

Real Estate Agent

Lindsey and Ass.
2018 - 2020

Front of the Store Team Lead

Buc-ee's

Gift Merchandise Team Lead

Buc-ee's Melissa TX

RELEVANT EXPERIENCE

  • I have successfully managed my husband’s golf career, including travel arrangements, billing, tax returns and liaison to PGA Tour regarding health and retirement benefits.
  • For the last 10 years, after my Husband retired from golf , I had to find work to help out the family. If you look at all letter of references, you will see I have done a lot and have learned a lot and every job I work, I give 100%. Most of my references are in the Mckinney, TX area where we lived for 8 years and then I have references from Fayetteville Arkansas
  • So we have moved back to Texas in June of 2021 from Farmington Arkansas and now live in Anna, TX. My Twin Boys are now both graduated from HS and is now in College The one Boy is in School of Music at SFA and the Boy nr two in in Culinary School in Fort Worth

Section name

  • I am writing to express my interest in the position at your organization. With a strong working background, I am confident in my ability to contribute effectively to your team.
  • I am eager to bring my skills and enthusiasm to a dynamic workplace where I can make meaningful contributions. Thank you for considering my application. I look forward to discussing how my qualifications match your team's needs.
  • Sincerely, Berdene Pappas

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