Dynamic healthcare leader with extensive experience at Minneapolis VA Health Care System, excelling in project management and compliance auditing. Proven track record in developing impactful programs, enhancing patient care, and fostering stakeholder engagement. Recognized for innovative solutions, including a program that won the VA Women’s Health Research Impact Award for 2023.
Overview
36
36
years of professional experience
Work History
Pap Hub and Spoke Program Manager
MINNEAPOLIS VA HEALTH CARE SYSTEM
09.2022 - Current
Use multiple computer programs and software
Created a tracking system within Microsoft List
Responsible for development, expansion, and oversight of the program to review and result Pap results for Women’s Health providers within VISN 23
Plan, organize, and coordinate interfacility services and programs from the Hub site into the Spoke sites
Create service agreement, SOP, and governing documents for the program
Report to and work with VISN leadership
Present at National and VISN level leadership meetings
Monitor performance metrics
Ensure compliance with policies and regulations including, directives, MOU’s, service agreements, and American Society for Colposcopy and Cervical Pathology (ASCCP) guidelines
Work closely with Women Veteran Program Managers across the VISN to implement the program, support the staff after implementation, and collaborate to solve problems in real time
Coach, mentor, and role model professional behavior
Facilitate monthly meetings for program and clinical staff and annual touch base meetings with Spoke sites
Develop training plan for preceptors and new hires
Facilitate education and professional development of staff, present program data and success at many conferences and through poster presentations
Collaborate with research to survey providers and patients and adapt the program based on outcome data
Program won VA Women’s Health Research Impact Award for 2023
Lead the VISN 23 Advancing Women’s Health Comprehensive Breast Care Workgroup
Tele Critical Care Simulation Coordinator
MINNEAPOLIS VA HEALTH CARE SYSTEM
11.2021 - 09.2022
Work under a National Program creating educational partnerships for the TeleCritical Care Program
Develop and implement simulation with ICU’s in multiple locations in the VA system
Participate and lead workgroups during the merger of the East and West TeleCritical Care program as they merge into a National program
Develop and write LOP’s and SOP’s for implementation in the program
Develop and write Performance Standards for the program
Other duties as assigned, developing documents, and supporting the program and merger
Professional Governance Coordinator
MINNEAPOLIS VA HEALTH CARE SYSTEM
08.2020 - 11.2021
Continually research best practices related to quality outcomes, patient safety, and ways to integrate information and knowledge into practice
Work to develop processes for Professional Governance implementation and HRO alignment with the facility
Creation of bylaws, SOP’s, and policies
Track and trend documents and outcomes
Active member of the ONS Nursing Excellence Collaborative and the ONS Collaborative Steering Committee
Created the process for the start of the Nursing Quality Council, Nursing Professional Development Council, and the Nursing Professional Practice Council, Nursing Recognition, Workforce, and Workplace Council, Evidence-Based Practice/Research Council, and the Nursing Informatics Council
Attend all Council meetings as an advisor/facilitator
Developed a LEAF application and a process for voting on membership
Facilitated and mentored the Unit Based Council Chairs in the forming of Council meetings
Formed and co-chair the Professional Governance Steering Committee
Lead and develop the group and process for facility wide implementation of Professional Governance
Consult and educate Nurse Managers on the preprocesses of Professional Governance
Support and assist Nurse Managers and Assistant Nurse Managers in the development of UBC’s in their wards
Special Projects Officer
MINNEAPOLIS VA HEALTH CARE SYSTEM
03.2016 - 08.2020
Researched and created the process of Professional/Shared Governance implementation at the Minneapolis VAHCS
Created and hosted a Nurse Manager and Assistant Nurse Manager retreat to facilitate an efficient roll out of the processes, professional governance model, and the creation of Unit Based Councils
Met with ward nurse managers, assistant nurse managers, and Unit Based Council staff to explore ways to best implement Professional/Shared Governance on their ward
Presented in conjunction with the Nurse Executive/Deputy Nurse Executive at 1-hour Professional Governance Implementation Sessions that were open to all hospital staff and Executive Leadership
Answer questions and provide updates at the monthly Nurse Manager and Assistant Nurse Manager meetings
Supported Community Care during their consult closure process
Reviewed Veteran charts and requested records to decrease the back log of open consults
Communicated with the assigned case RN and the Associate Chief if it was a complicated case
Facilitated the development of education processes for Care in the Community
Active member of Policy and Procedure committee
Reviewed and updated policies to reflect current evidence-based practice throughout the facility and with multiple disciplines
Contributed ideas and recommendations for change related to policies to support nursing organization wide
Provided ongoing support and response to internal and external communications from the VHA Office of Procurement and Logistics
Clinical Lead on Integrated Product Team for National supply chain project
Lead, created, and supported the Integrated Product Teams Nationally for Wound Care, Emergency Medical, and IV and Irrigation Teams
Recruited and created the Wound Care Team nationally with nurses across the country working to support this project
As a Clinical leader and Integrated Project Team Chair developed and provided education to project managers and consulting company staff as well as collaborated with the members of the National Integrated Product Team (IPT) for the VHA Office of Procurement and Logistics
Worked closely with all IPT members allowed anticipation and planning for unexpected challenges and the implementation of the necessary resources to facilitate change while supporting the project
Role and responsibility of Clinical lead as well as Integrated Project Team Chair, successfully leading IPT’s (Integrated Product Teams) through the product evaluation process to improve the outcome of supplies being provided for Veteran use
Worked closely with the VHA office of Procurement and Logistics Operations in Washington, DC to keep the local logistics office apprised of status changes and requests for resources
Supported the MSPV-NG’s (Med-Surg Prime Vendor-Next Generation) organizational process at the National and Local level which led to improved outcomes at the program and service level
Received Department of Veterans Affairs Certificate of Appreciation for support and contributions as Chair of the Wound Care Integrated Product Team of VHA’s Healthcare Commodities Program Office
Provided instruction for the TCHP (Twin Cities Health Professionals Education Consortium) course of Evidence Based Practice to VA nurses as well as nurses from HCMC and other local hospital nursing staff
This course empowered nurses to identify a problem on their unit and a create a solution that they can use to proactively address the challenges within their work area
Frequently investigated and evaluated current and future nursing practice, new methods, and technologies on multiple projects
Reported and made recommendations based on the findings in written briefs presented to the Deputy Nurse Executive
Examples include research on hand hygiene, hospital acquired infections, electronic charting and best practice, patient flow throughout the hospital, and best methods of providing one to one care to patients that are a danger to themselves
Led a workgroup to improve patient flow between the ED and the inpatient wards
The focus was aimed at communication between assistant nurse managers and bed coordinators
The group approached the problem in a methodical fashion by mapping out processes and workflow to identify areas that worked well and gaps in the process that would benefit from process improvement
Outcome of this project was the combination of two workflow sheets to ensure that both groups were collecting and reporting consistent information to improve the timely bed placement of Veterans
First measurement data indicated improved qualitative outcomes on the side of nursing with consistent processes
Member of Healthcare Education Industry Partnership (HEIP) Council of Minnesota
Presented on the possibility of using military experience to translate to college credits
Discussed how the Higher Education industry responds to pandemics and supports students, facilities, and industry during a time of crisis
Provided communication, information, and proficiency notification to 24 Research and Non-traditional nurses; assist with proficiency writing when requested
Member and leader on multiple Nursing Leadership committees’, NLC (Nursing Leadership Council), ECONS (Executive Committee of the Nursing Staff), Nursing Research/EBP (Evidence Based Practice), NPC (Nurse Practice Council), Nursing Protocols, CPRC (Clinical Product Review Committee), and Patient Safety-Medication Review, Check Point committee, Chair of Nursing Evidence Based Practice Committee
Collaboratively created, developed, and implemented simulation for the BRO (Behavioral Recovery Outreach) team
The goal of the class and simulation were to experience the impact dementia has on an individual as well as to gain understanding of behaviors exhibited by Veterans
The learner participated in a simulation that immersed them in a scenario that demonstrated the challenges of a dementia patient
The overall goal of the class was to improve dementia care and support quality of life of the Veteran
An integral member of the interdisciplinary simulation team, leading medical, nursing, and pharmacy students through simulations over the course of their 9-month academic year
Developed the simulations, implementation of the simulation, managed the mannequin during the implementation of the simulation scenario, debriefing, and actor scripting were some of the many facets of this project
Student feedback consistently reflected growth and development in their own practice as well as an increased confidence during interpersonal interactions, leading to outcomes of improved Veteran care at the bedside and throughout our community
Nursing Faculty-Instructor
WINONA STATE UNIVERSITY
05.2019 - 06.2019
Created and implemented a 2 credit Veteran Centered Care Online Course
Instructed 18 students about the complex healthcare needs of the Veteran population and how the Veteran’s time of service can impact their health and wellness
Adjunct Clinical Professor
VANAP/University of Minnesota
08.2014 - 03.2016
Adjunct Clinical Professor for the VANAP/University of Minnesota (U of M) program, facilitated clinical conference for 20 students, lectured to 150 students in person and via V-tel
Provided clinical instruction in medical-surgical nursing at the VA as well as instructed sophomore nursing students in the lab setting at the U of M
Outcome was students successfully graduating from the program, providing job references to facilitate hiring at the VA, and remaining connected with the graduates in a mentor role
Nursing Faculty-Associate Instructor
RASMUSSEN COLLEGE
11.2010 - 08.2014
Lecture prep and facilitation for 25 students
Nursing home clinical instructor
Organizer of clinical schedules for 25 students
Courses of instruction-
Fundamentals of Nursing
Medical Surgical Nursing final quarter
Laboratory clinical instructor
Various online classes
Organizer and facilitator of quarterly pinning ceremonies
Preceptor and mentor to new faculty
Organ Donation Coordinator
LIFESOURCE
06.2004 - 11.2010
Traveled to the donor location, covering a three-state geographical area
Family approach and consent for donation
Clinical management of donor in ICU, write orders, manage vent setting, optimize organ function
Utilize computer software, organ criteria and UNOS guidelines to allocate organs for transplant
Communicate with transplant coordinator and physicians
Coordinate travel of transplant surgeons and procurement teams to location of donor
Coordinate organ procurement in the operating room including verifying correct organ traveling to correct recipient
Emergency Department Registered Nurse
NORTH MEMORIAL MEDICAL CENTER
06.2000 - 06.2004
Provide nursing assessment, care and treatment to all patients presenting to the Emergency Department
Triage assessment, evaluation, and room coordination
Charge nurse including making staff assignments, coordinating ambulance arrivals, trauma team activation, STEMI activation as well as responsibility for patient flow through the department
Award winning preceptor
Labor and Delivery Registered Nurse
NORTH MEMORIAL MEDICAL CENTER
06.1989 - 06.2000
Unit shift coordinator-responsible for shift staffing, schedule, room assignments and patient flow
Provide care to pregnant women from antepartum to postpartum
Circulate for C-sections
Award winning department for the implementation of fetal monitor surveillance and computerized charting
Education
<ul><li>Green Belt Systems Redesign (expected</li></ul> -
Received Department of Veterans Affairs Certificate of Appreciation for support and contributions as Chair of the Wound Care Integrated Product Team of VHA’s Healthcare Commodities Program Office
Provided instruction for the TCHP (Twin Cities Health Professionals Education Consortium) course of Evidence Based Practice to VA nurses as well as nurses from HCMC and other local hospital nursing staff
This course empowered nurses to identify a problem on their unit and a create a solution that they can use to proactively address the challenges within their work area
Frequently investigated and evaluated current and future nursing practice, new methods, and technologies on multiple projects
Reported and made recommendations based on the findings in written briefs presented to the Deputy Nurse Executive
Examples include research on hand hygiene, hospital acquired infections, electronic charting and best practice, patient flow throughout the hospital, and best methods of providing one to one care to patients that are a danger to themselves
Led a workgroup to improve patient flow between the ED and the inpatient wards
The focus was aimed at communication between assistant nurse managers and bed coordinators
The group approached the problem in a methodical fashion by mapping out processes and workflow to identify areas that worked well and gaps in the process that would benefit from process improvement
Outcome of this project was the combination of two workflow sheets to ensure that both groups were collecting and reporting consistent information to improve the timely bed placement of Veterans
First measurement data indicated improved qualitative outcomes on the side of nursing with consistent processes
Member of Healthcare Education Industry Partnership (HEIP) Council of Minnesota
Presented on the possibility of using military experience to translate to college credits
Discussed how the Higher Education industry responds to pandemics and supports students, facilities, and industry during a time of crisis
Provided communication, information, and proficiency notification to 24 Research and Non-traditional nurses; assist with proficiency writing when requested
Member and leader on multiple Nursing Leadership committees’, NLC (Nursing Leadership Council), ECONS (Executive Committee of the Nursing Staff), Nursing Research/EBP (Evidence Based Practice), NPC (Nurse Practice Council), Nursing Protocols, CPRC (Clinical Product Review Committee), and Patient Safety-Medication Review, Check Point committee, Chair of Nursing Evidence Based Practice Committee
Collaboratively created, developed, and implemented simulation for the BRO (Behavioral Recovery Outreach) team
The goal of the class and simulation were to experience the impact dementia has on an individual as well as to gain understanding of behaviors exhibited by Veterans
The learner participated in a simulation that immersed them in a scenario that demonstrated the challenges of a dementia patient
The overall goal of the class was to improve dementia care and support quality of life of the Veteran
An integral member of the interdisciplinary simulation team, leading medical, nursing, and pharmacy students through simulations over the course of their 9-month academic year
Developed the simulations, implementation of the simulation, managed the mannequin during the implementation of the simulation scenario, debriefing, and actor scripting were some of the many facets of this project
Student feedback consistently reflected growth and development in their own practice as well as an increased confidence during interpersonal interactions, leading to outcomes of improved Veteran care at the bedside and throughout our community, Veteran-centered Exemplars in a Prelicensure Nursing Program Curriculum,” Nurse Educator, 2017
Barbara Champlin, Raney Linck, Elaine Darst, Brad Foley, Berdette Reuer, Colleen Hammill “Spiritual/Religious Distress in Veterans with Chronic Pain,” Pain Medicine, 2017
J
Irene Harris, Crystal Park, Timothy Usset, Damien Schill, Berdette Reuer
Interests
Volunteer Experience
Board of Directors member 2013 to 2019 for Maple Brook Soccer Club (MPBSC)
Responsible for strategic planning, goal setting, and oversight of 900+ member Soccer Club
Executive Committee, Secretary, 2016 to 2019 Maple Brook Soccer Club (MPBSC)
Responsible for tracking Board of Director votes, meeting minutes and documents
Tournament Committee, Volunteer Coordinator for over 1200 volunteer hours for Maple Brook Soccer Club
Responsible for scheduling multiple shifts, locations, and workflow for over 400 volunteers for multiple opportunities throughout the soccer club year
Past Chair of Corazon Latino Dance Troupe
Past Board member of Parents of Latin American Children (PLAC)
Coordinated student nurse volunteer participation for students and faculty at Feed My Starving Children, The Salvation Army, Boys and Girls Club, and The Point Clinic
Additional Information
VISN 23 Director’s Network Star Award for Administrative Process for Checkpoint Standardization Project, 2019
Nominated for Excellence in Nursing-Expanded RN Role, 2016
Preceptor of the Year, Emergency Department, North Memorial Medical Center 2002
Preceptor of the Year, North Memorial Medical Center 2002
Clinical Quality Improvement of the Year 2000, Fetal Monitor Surveillance and Archival System Implementation
Timeline
Pap Hub and Spoke Program Manager
MINNEAPOLIS VA HEALTH CARE SYSTEM
09.2022 - Current
Tele Critical Care Simulation Coordinator
MINNEAPOLIS VA HEALTH CARE SYSTEM
11.2021 - 09.2022
Professional Governance Coordinator
MINNEAPOLIS VA HEALTH CARE SYSTEM
08.2020 - 11.2021
Nursing Faculty-Instructor
WINONA STATE UNIVERSITY
05.2019 - 06.2019
Special Projects Officer
MINNEAPOLIS VA HEALTH CARE SYSTEM
03.2016 - 08.2020
Adjunct Clinical Professor
VANAP/University of Minnesota
08.2014 - 03.2016
Nursing Faculty-Associate Instructor
RASMUSSEN COLLEGE
11.2010 - 08.2014
Organ Donation Coordinator
LIFESOURCE
06.2004 - 11.2010
Emergency Department Registered Nurse
NORTH MEMORIAL MEDICAL CENTER
06.2000 - 06.2004
Labor and Delivery Registered Nurse
NORTH MEMORIAL MEDICAL CENTER
06.1989 - 06.2000
<ul><li>Green Belt Systems Redesign (expected</li></ul> -