Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Bereket Haydiso

Monroe,NC

Summary

Certified ITIL professional with over 5+ years of experience as an IT Change Analyst and Data Analyst. Skilled in IT Change Management, Risk Assessment, ServiceNow, and Data Analysis. Adept at driving process efficiency, ensuring compliance, and engaging stakeholders to deliver business value. Strong analytical problem-solver with a commitment to continuous learning and innovation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

IT Change Analyst

Green Cab of Charlotte
11.2024 - Current
  • Managed IT change requests, ensuring compliance with ITIL standards to enhance system reliability.
  • Facilitated CAB meetings to assess risks and streamline change processes.
  • Documented change activities and supported end-users to minimize disruptions.

IT Service Analyst

DHL IT Services
01.2021 - 09.2024
  • Oversaw IT Change Management processes, ensuring adherence to ITIL practices.
  • Supported configuration and problem management for improved service delivery.
  • Leveraged ServiceNow and MS Office tools for reporting and process efficiency.

Data Analyst

Addis Ababa Housing Development Project Office
09.2009 - 08.2019
  • Analyzed housing data trends to inform project planning and decision-making processes.
  • Developed and maintained dashboards for real-time tracking of housing development metrics.
  • Collaborated with cross-functional teams to improve data collection methods and reporting accuracy.
  • Conducted statistical analyses to evaluate the impact of housing policies on community development.

Education

Master of Science - Informatics

Czech University of Life Sciences Prague
Prague, Czech Republic
07-2023

Bachelor of Science - Engineering

Arba Minch University
Arba Minch, Ethiopia
07-2014

Skills

  • Training and coaching
  • Business process analysis
  • Organizational change
  • Data analytics
  • ITIL framework
  • Change request tracking
  • Change management expertise
  • Teamwork
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Excellent communication
  • Self motivation

Accomplishments

  • Achieved 20% by completing change implemetation with accuracy and efficiency.

Certification

  • ITIL4 Foundation
  • Database Design Fundamentals
  • Python + Data Science
  • Tableau Analyst, Microsoft

Languages

English
Professional Working

Timeline

IT Change Analyst

Green Cab of Charlotte
11.2024 - Current

IT Service Analyst

DHL IT Services
01.2021 - 09.2024

Data Analyst

Addis Ababa Housing Development Project Office
09.2009 - 08.2019

Master of Science - Informatics

Czech University of Life Sciences Prague

Bachelor of Science - Engineering

Arba Minch University

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