Berenice Barrera-Rios
Rogers,Arkansas
Summary
Creative Bilingual Customer and Sales Representative with dedication to achieving high level of customer service across various industries. Offering proven skills to partner with diverse professionals, highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Reservations Agent
Enterprise Rent-A-Car
06.2024 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
General Bilingual Clerk
Serco Inc
10.2023 - 11.2024
- Facilitated communication between customers who spoke different languages, English-Spanish and Spanish-English.
- Performed quality assurance checks on completed documents prior to submission.
- Completed data entry tasks accurately into the company's computer systems.
- Communicated with customers and employees to answer questions or explain different application process.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Directed clients and guests to correct departments, rooms, and staff members.
- Contacted customers regarding account updates and potential problems.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Processed and prepared business or government forms and expense reports.
Fundraiser
MDS communications
07.2023 - 08.2023
- Raised funds by making phone calls to possible donors and existing donors.
- Processed donor contributions including tracking funds received and issuing receipts or thank you notes.
- Maintained relationships with existing donors by providing updates on progress of projects funded by them.
- Developed and implemented fundraising strategies to meet organizational goals.
- Ensured compliance with all relevant laws and regulations pertaining to charitable giving.
- Managed database systems for tracking donor information and donation history.
- Cultivated relationships with new prospects through cold-calling.
- Processed payments, collecting card information always with integrity.
Sales Associate
Victoria's Secret & PINK
02.2023 - 05.2023
- Informed customers of promotions to increase sales productivity and volume
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Managed returns, exchanges and refunds in accordance with store policy
- Built diverse and consistent sales portfolio
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Processed payments and solving payment issues with credit card holders as a Bilingual.
Patient Care Representative
Leafwell
02.2022 - 01.2023
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures via HubSpot, Slack, Excell and the knowledge base for the company.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork sending emails, helping with chats in HubSpot and contacting providers via Slack.
- Provided exceptional customer service to patients, answering questions and addressing concerns in English and Spanish.
- Answered incoming calls, scheduled appointments and filed medical records.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Sales Representative
BPO
11.2021 - 01.2023
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Resolved concerns with products or services to help with retention and drive sales.
- Quoted prices, credit terms and other bid specifications.
- Qualified Customers first before making a sale making genuine connections while cold calling.
Customer and Sales Representative
NRG
09.2020 - 03.2022
- Attended monthly sales meetings and quarterly sales trainings
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction in English and Spanish.
- Stayed current on company Product or Service options to promote offerings during regular service connections.
- Met existing customers to review current services and expand sales opportunities.
- Worked for 6 different brands collecting payment information and opening business accounts for different companies.
- Offered renewal plans for business and residential accounts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained customer accounts and relationships.
- Helped business to order temporary poles and communicated with utility companies or the TDSP to complete the request.
- Enroll business for new accounts for electricity service.
- Followed up with tickets and calling back to business and residential accounts.
Education
ESL Teacher: Teaching English As A Second Language (ESL) -
UTIM
Izucar De Matamoros, Puebla05.2020
Skills
- B2B Sales
- Database Entry
- Quality Control
- Administrative Support
- Correspondence Writing
- Handling Payments
- Cash Handling
- Customer Satisfaction
- Confidentiality
- Relationship Building
- Complex Problem-Solving
- Sales and Marketing
- Verbal and Written Communication
- Multitasking Strengths
- Listening Skills
- Time Management
- Excellent People Skills
- Returns and Refunds
- Customer Service
- Product and Service Sales
- Integrity
- Research Capabilities
- HubSpot, Excell, E-mails and chats, Microsoft Teams
Accomplishments
- Collaborated with team of 3 in the development of improving sales with a Rental Ready Booth Camp.
- Supervised team of 10 staff members when supervisors were not available.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Reservations Agent
Enterprise Rent-A-Car
06.2024 - Current
General Bilingual Clerk
Serco Inc
10.2023 - 11.2024
Fundraiser
MDS communications
07.2023 - 08.2023
Sales Associate
Victoria's Secret & PINK
02.2023 - 05.2023
Patient Care Representative
Leafwell
02.2022 - 01.2023
Customer Sales Representative
BPO
11.2021 - 01.2023
Customer and Sales Representative
NRG
09.2020 - 03.2022
ESL Teacher: Teaching English As A Second Language (ESL) -
UTIM
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