Berenice Cabrera
Tavares,FL
Summary
Highly motivated and detail-oriented administrative professional with several years of experience in customer-focused environments. Strong interpersonal skills, and the ability to thrive in fast-paced, dynamic settings while maintaining professionalism. Self-driven, and adept at meeting and exceeding deadlines across multiple projects, with a quick learning ability for new processes. Known for building and maintaining professional relationships at all organizational levels. An organized team player, recognized for reliability, punctuality, and a strong work ethic.
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Meraki Solar
Orlando, FL
01.2020 - 02.2024
- Lead and mentor the support team, driving performance, and ensuring alignment with departmental goals, structure, and processes.
- Developed, tracked, and presented performance reports to executive leadership, providing insights and recommendations for continuous improvement.
- Resolve escalated issues between third-party installers, customers, and sales representatives, ensuring customer satisfaction, and smooth operations.
- Oversee key administrative functions, including timesheet approvals, time-off management, work schedule creation, interviews, and hiring.
- Collaborate with District Managers to provide ongoing support, answer inquiries, and resolve operational challenges.
- Perform additional duties as assigned to support the team and company objectives.
Insurance Producer
American Family Insurance
Salt Lake City, UT
05.2017 - 01.2020
- Prospected, solicited, quoted, and sold a variety of insurance products, including home, auto, life, and commercial policies, to meet customer needs and business objectives.
- Delivered exceptional customer service by processing payments, reporting claims, making policy changes, and addressing client inquiries to ensure satisfaction and retention.
- Conducted periodic policy reviews with customers to assess coverage and make recommendations tailored to their evolving needs.
- Managed customer communications by sending timely reminders for premium payments and policy renewals to ensure continued coverage, and customer engagement.
- Consistently met and exceeded monthly sales goals for premium and policy growth through relationship-building with customers, real estate agents, mortgage brokers, and car dealerships.
- Leveraged a consultative sales approach to identify opportunities and expand the customer base, driving revenue, and long-term business success.
Dental Receptionist
Brush Dental
Salt Lake City, UT
03.2016 - 03.2017
- Delivered exceptional customer service by greeting clients, answering phone calls, and addressed inquiries and concerns related to treatments and accounts.
- Managed appointment scheduling to align with the needs of both staff and customers, ensuring efficient operations.
- Collected and verified insurance information, processed claims, issued statements, and facilitated payments to ensure smooth financial transactions.
- Educated customers on account details and insurance procedures, providing clear guidance to enhance their overall experience and satisfaction.
Administrative Supervisor (support)
Paramount Acceptance
Salt Lake City, UT
01.2013 - 03.2016
- Supervised, trained, and mentored a team of 15 to 18 customer service representatives, ensuring high performance and adherence to company standards.
- Analyzed team performance metrics to identify areas for improvement, implementing corrective actions to enhance productivity, quality, and goal attainment.
- Provided clear communication and regular updates to the team on new procedures, customer needs, and organizational changes, ensuring that staff were well-informed and aligned.
- Managed staffing needs, including scheduling, conducting interviews, and hiring new team members to maintain optimal coverage and performance.
- Prepared and presented daily, weekly, and monthly performance reports, while also handling inbound customer service calls as needed to support team operations.
Education
Graphic Design -
Salt Lake Community College
01.2010
High School -
Emporia High School
01.2007
Skills
- Critical Thinking
- Effective Team Leadership
- Analytical Problem Solving
- Combined Learning Strategies
- Administration
- Customer support
- Staff Development
- Project Coordination
References
Josh Riggs, Director of Sales Operations, Meraki Solar, (251) 288-7379
Alberto Solorzano, Insurance Agent, American Family Insurance, (801) 330-0137
Languages
English
Professional
Spanish
Professional
Timeline
Supervisor of Operations
Meraki Solar
01.2020 - 02.2024
Insurance Producer
American Family Insurance
05.2017 - 01.2020
Dental Receptionist
Brush Dental
03.2016 - 03.2017
Administrative Supervisor (support)
Paramount Acceptance
01.2013 - 03.2016
Graphic Design -
Salt Lake Community College
High School -
Emporia High School
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