Berenice Contreras
Shafter,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Dedicated to keeping payroll operations compliant with regulations. Proficient in processing garnishments, calculating leave and applying deductions. Excellent problem-solving, report writing and recordkeeping abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Recruiter
Pirate Staffing-Bakersfield, CA
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Barista
Starbucks-Shafter, CA
03.2022 - Current
- Customer Service, Cash register, Barista, Create tickets
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked with other associates to support cashiers and management needs.
Customer Service Representative
Meridian-Mission Viejo, CA
03.2018 - 04.2020
- Answer emails, Answer phone calls, Help with payments, Work with third parties, Work with banks and credit cards
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
Recruiter
Baron HR-Anaheim, CA
09.2018 - 01.2020
- Assisted with recruiting for warehouse positions by phone screening and scheduling interviews, Creating and posting job posts on job board and social media, Onboarding process of new employees, Conducting orientations and mentoring for new employees, Warehouse time sheet management and documentation, Assisted with workman comp cases and conducted safety checks
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
Data Entry Clerk
Daniels Home Center-Anaheim, CA
08.2016 - 08.2018
- Provided data entry, customer service, answered calls, managed accounts, filing, emails, and check orders, Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and entered this information on order forms, Prepared invoices, shipping documents, contracts, reviewed orders for completeness, Informed customers of order information, such as unit prices, shipping dates, and any anticipated delays, Verified customer and order information for correctness, crosschecking previously obtained information
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
Administration Assistant
Anaheim Housing Division-Anaheim, CA
02.2015 - 08.2017
- Performed general customer service and clerical duties such as data entry, answering phones, emails, etc., Provided information or referred individuals to public agencies or community services for assistance, Kept records or prepared reports for owner or management concerning visits with clients, Visited individuals in homes or group meetings to provide information on services or requirements, Advised clients regarding food stamps, child care, food, money management, sanitation, or housekeeping
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
Cashier
Target-Los Angeles, CA
01.2014 - 01.2016
- Greeted customers, collected payments and managed returns and refunds, Stocked shelves and organized as needed, Counted money and audited money drawers, Kept accurate records of monetary exchanges, authorization forms, and transaction reconciliations
Recruiter
SC Staffing-Placentia, CA
04.2006 - 06.2010
- Recruited, interviewed, and selected employees specifically for each client, Researched, compiled, and prepared reports required by management, Performed onboarding duties for new employees as well as conducted consultations for assignments ending, Kept clients abreast ongoing orders if positions have not been filled, Discussed job performance problems with employees to identify causes and issues at work
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Education
High School Diploma -
Anaheim High School
Anaheim, CA05.2006
Skills
- Bilingual: English and Spanish
- Excellent Customer Service
- Avionte
- Google sheets, share point, Temp Works
- Recruiting / sales / payroll
- Management of Personnel Resources
- Clerical / Customer Service
- Writing documents
- Answering Phones
- Human Resource
- Interview
- Accounting
- Interviewing
- Workers' Compensation
- JavaScript
- Telemarketing
- Employee Orientation
- Computer Networking
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Time management
- Typing
- Front desk
- Organizational skills
- Payroll
- Microsoft Excel
- ADP
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Data Entry
- Computer Proficiency
- Money handling abilities
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Maintaining employee records
- Payroll Auditing
- Timekeeping Management
Certification
- Food Handler Certification
- Professional In Human Resources
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative/Recruiter
Pirate Staffing-Bakersfield, CA
08.2023 - Current
Barista
Starbucks-Shafter, CA
03.2022 - Current
Recruiter
Baron HR-Anaheim, CA
09.2018 - 01.2020
Customer Service Representative
Meridian-Mission Viejo, CA
03.2018 - 04.2020
Data Entry Clerk
Daniels Home Center-Anaheim, CA
08.2016 - 08.2018
Administration Assistant
Anaheim Housing Division-Anaheim, CA
02.2015 - 08.2017
Cashier
Target-Los Angeles, CA
01.2014 - 01.2016
Recruiter
SC Staffing-Placentia, CA
04.2006 - 06.2010
High School Diploma -
Anaheim High School
- Food Handler Certification
- Professional In Human Resources
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