Summary
Overview
Work History
Education
Skills
Timeline
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Berenice Cruz

Midland,NC

Summary

Results-driven, fully licensed Real Estate Agent with a strong commitment to providing clients with exceptional service and genuine guidance. Passionate about facilitating informed financial decisions in real estate transactions, ensuring optimal outcomes in both sales and purchases.

Overview

13
13
years of professional experience

Work History

Bilingual Realtor

Keller Williams Ballantyne Area
Charlotte, NC
11.2023 - Current
  • Conducted open houses and showings of properties to prospective buyers.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Increased personal revenue by completing multiple home and property sales.
  • Maintained accurate records of client interactions and transactions.
  • Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.

T-Mobile Wireless

T-Mobile Wireless
Charlotte, NC
04.2014 - 04.2020
  • Assistant Manager
  • Be ready to be on the job selling by the scheduled time
  • Reach and exceed goals set forth by my store manager
  • Remind my coworkers about new promotions and role play new customer scenarios
  • Help customers understand about the different plans new to T Mobile and how they can benefit from them
  • Help customer find the plan, phone and accessories that best fit them, also make changes into their account and assist with customer concerns throughout the day
  • Assist manager when I can be of assistance Accommodate inventory Invoice and receive phones into our system inventory
  • Cover various shifts when extra help is needed Accomplishments Consistently maintained highest number of sales from the store that I am located
  • Won numerous contests regarding sales conducted through MVP Wireless
  • Have always been available to work even on different shifts.

Cricket Wireless

Cricket Wireless
Charlotte, NC
04.2013 - 03.2014
  • Sales Representative
  • Do all morning cash deposits from the day before to the bank before 12PM
  • Perform weekend live marketing outside the store doors Assist to Cricket training to learn about discounts and promotions coming up
  • Help customers understand about the different phone payment plans new to Cricket and also help them submit the credit application
  • Help customer find the plan, phone and accessories that best fit them, also make changes into their account and apply discounts if needed
  • Assist manager in various tasks of utter importance Submit phone order for approval Place phone orders for the store Create cell phone accessories order for approval and place it
  • Invoice and receive phones into our system inventory
  • Accomplishments Reached top sales in the market for phones and accessories within 60 days of employment
  • Won numerous contests regarding highest number of accessories per each phone sale
  • Have always been available to work and have consistently worked for 40 hours or more per week
  • Have passed all of the audits in the store regarding Cricket's selling process.

G & G Marketing

G & G Marketing
Woodstock, GA
05.2011 - 05.2013
  • Product Demonstrator
  • Directly market and sell new and upcoming products released to the public in various supermarkets, including: Arriving on time to the designated store Set up a marketing station Promote the product in-store Exceed posted goals on sales Maintain a professional image at all times representing myself and the company Organize promoted product in store shelves, Leave assigned place in a clean and organized manner
  • Accomplishments Consistently remained within the top three employees with the highest sales during the last 7 months working there, out of an average of 25 employees in Charlotte
  • Trained a total of four new employees during the last few months working at the company.

Education

Post Licensing Classes -

Trav Talks
Raleigh, NC
09.2023

Real Estate License - Real Estate

Carolina School of Real Estate
Winston-Salem, NC
06.2023

High School Diploma -

Providence High School
Charlotte, NC
06.2012

Skills

  • Excellent customer service towards new and consistent clients
  • Different selling techniques which I have learned and utilize to push and help an undecided customer to buy any given product
  • Bilingual communication: Completely fluent in both Spanish and English languages, including both reading and writing
  • Flexibility: Currently available to work at any time Monday through Friday and if required also weekends I also provide my own transportation
  • Ability to learn quickly in many different areas at the same time
  • Work well under pressure and I am willing to do what is necessary to meet the desired goals within a specific deadline

Timeline

Bilingual Realtor

Keller Williams Ballantyne Area
11.2023 - Current

T-Mobile Wireless

T-Mobile Wireless
04.2014 - 04.2020

Cricket Wireless

Cricket Wireless
04.2013 - 03.2014

G & G Marketing

G & G Marketing
05.2011 - 05.2013

Post Licensing Classes -

Trav Talks

Real Estate License - Real Estate

Carolina School of Real Estate

High School Diploma -

Providence High School

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Berenice Cruz