Berenice Escutia
Sanger,CA
Summary
Experienced non-medical Care Provider offering 5 years of expertise providing in-home care to behavioral and non behavioral clients. Equipped with knowledge in completing domestic duties, helping patients with self-care and hygiene, providing companionship, physical therapy, assisting with medications, mandated reporting, and recordkeeping. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Also offering office management experience in administration. Prioritizing projects and multitasking effectively to achieve project goals. Methodical and reliable team player with expert team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Operations Lead/Dental Treatment Coordinator
Aspen Dental
Clovis, CA
01.2023 - Current
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
Office Manager
U.S Furniture
Fresno , California
07.2021 - 11.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Processed payroll for all employees, submitted monthly spending report for recordkeeping.
Direct Support Professional
California Mentor Network
Fresno , CA
03.2018 - 01.2021
- Assisted physically and mentally disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Insurance Sale Producer
Farmers Insurance Agency
Reedley , CA
08.2019 - 01.2021
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Exceeded corporate quotas for monthly policy sales.
Caregiver
Everlight Care
Fresno, CA
01.2021 - 06.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Overnight Stock Associate
Walmart
Sanger, CA
10.2016 - 01.2018
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Checked aisles for spills to complete quick clean-up.
Floor Associate and Cashier
Big Lots
Reedley , CA
09.2014 - 10.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Learned Furniture department operations and provided backup at key times.
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
Education
Course Certification - Emergency Medical Technician
Sequoia Safety Council
Reedley 05.2016
High School Diploma -
Mountain View High School
Reedley, CA06.2014
Skills
- Office Management
- Monthly Closings
- HIPAA Compliance
- Time Management
- Verbal and Written Communication
- Attentive to People
- Understanding Customer/Client Needs
- Positive Attitude
- Excellent Computing Skills
Certification
- First Aid/CPR Certified
- Life Insurance License
- CPI
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
ASL
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Collaborated with team of 11 in the development of Aspen Dental.
- Achieved Treatment acceptance through effectively helping with treatment planning and presenting.
- Documented and resolved patient inquiries and concerns which led to building patient rapport and satisfaction
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsPaid sick leavePaid time offFlexible work hoursHealthcare benefitsQuote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Timeline
Operations Lead/Dental Treatment Coordinator
Aspen Dental
01.2023 - Current
Office Manager
U.S Furniture
07.2021 - 11.2022
Caregiver
Everlight Care
01.2021 - 06.2021
Insurance Sale Producer
Farmers Insurance Agency
08.2019 - 01.2021
Direct Support Professional
California Mentor Network
03.2018 - 01.2021
Overnight Stock Associate
Walmart
10.2016 - 01.2018
Floor Associate and Cashier
Big Lots
09.2014 - 10.2018
Course Certification - Emergency Medical Technician
Sequoia Safety Council
High School Diploma -
Mountain View High School
- First Aid/CPR Certified
- Life Insurance License
- CPI
Similar Profiles
Rian ThompsonRian Thompson
Patient Experience Coordinator at Aspen DentalPatient Experience Coordinator at Aspen Dental
Natalie ReidNatalie Reid
Dental Assistant at Aspen DentalDental Assistant at Aspen Dental
Amanda NarrAmanda Narr
Field Support at Aspen DentalField Support at Aspen Dental