Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Berenice Estrada

Rodeo,USA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Administrative Assistant, Customer Service

Stone Universe
06.2016 - 10.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Ensured compliance with company policies and industry regulations during all order processing activities.

Cashier

Popeyes Louisiana Kitchen Inc.
08.2014 - 04.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Learned duties for various positions and provided backup at key times.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Waitresses and Cashier

Los Portales
03.2013 - 07.2013
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Inspected dishes and utensils for cleanliness.

Education

High School Diploma -

Mt. Eden High School
Hayward, CA
07.2014

Skills

  • File organization
  • Scheduling appointments
  • Data entry proficiency
  • Professional phone etiquette
  • Email management
  • Customer service
  • Computer skills
  • Professional communication
  • Excel spreadsheets
  • Invoice processing
  • Office administration
  • Microsoft Excel
  • Documentation and recordkeeping
  • Quickbooks

Personal Information

Authorized To Work: US

Languages

Spanish
Full Professional

Timeline

Administrative Assistant, Customer Service

Stone Universe
06.2016 - 10.2023

Cashier

Popeyes Louisiana Kitchen Inc.
08.2014 - 04.2016

Waitresses and Cashier

Los Portales
03.2013 - 07.2013

High School Diploma -

Mt. Eden High School

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Berenice Estrada